Service Quality Engineer Lead

Connexion's mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title:

Service Quality Engineer Lead Hiring Organization:

Connexion Systems & Engineering Compensation, Benefits, and Employment Type Duration:

Direct Hire Pay rate: $120,100 - $188,000 (bonus eligible) + comprehensive benefits

Job Location:

Wilmington, DE Description:

We are seeking a Service Quality Engineer Lead to join a dynamic Global Services organization. In this high-impact leadership role, you will drive quality excellence across service operations by planning, directing, and implementing programs that ensure compliance with quality systems, regulatory standards, and internal procedures. You'll leverage your deep technical expertise and leadership experience to solve complex challenges, influence cross-functional teams, and lead continuous improvement initiatives that enhance service reliability, efficiency, and customer satisfaction. Key Responsibilities Lead initiatives to ensure compliance with quality processes, procedures, and regulatory requirements Analyze complex data and trends to identify improvement opportunities and drive decision-making Develop, update, and optimize standard work, service processes, and systems for improved reliability and repeatability Drive continuous improvement efforts to enhance service efficiency and effectiveness Design and implement inspection, testing, and evaluation methods to ensure service precision and accuracy Lead defect detection, root cause analysis, and prevention of non-conformances Partner cross-functionally with Operations, R D, and Regulatory teams to resolve quality issues and support CAPA activities Monitor key service quality metrics and implement control measures to improve performance Support installation quality improvements, including first-pass yield and reduction of out-of-box failures Lead internal and external quality audits and ensure audit readiness Oversee vendor quality performance and collaborate on resolving discrepancies Manage multiple projects, balancing priorities, timelines, and budgets Drive division-wide quality initiatives and validate improvements through data-driven analysis Maintain documentation, reporting, and quality system compliance Required Qualifications Bachelor's degree in Engineering (Electrical, Mechanical, Software, Computer, or related); Master's preferred 8-12 years of relevant industry experience in quality engineering or related field Strong knowledge of quality systems and standards (ISO 9001, ISO 13485, GMP) Experience with root cause analysis, statistical methods, and quality improvement tools Demonstrated ability to manage complex projects and multiple priorities Strong analytical, organizational, and problem-solving skills Ability to influence, lead, and collaborate across cross-functional teams Experience with design controls, inspection techniques, and service/installation quality Preferred Qualifications ASQ and/or RAPS certification Lead Auditor certification Lean Six Sigma Green Belt or Black Belt What You'll Bring A commitment to excellence and continuous improvement Strong leadership and communication skills Ability to thrive in a fast-paced, evolving environment A proactive, data-driven mindset with a focus on delivering measurable results Compensation & Benefits The base salary range for this role is $120,100 to $188,000 , with eligibility for performance-based bonuses. Final compensation will depend on experience, skills, education, and market factors. A comprehensive benefits package is also offered. Why Apply? This is an opportunity to take on a strategic leadership role where you can directly impact service quality, operational efficiency, and customer outcomes. You'll work alongside cross-functional teams and play a key role in shaping quality processes at scale. If you're interested, I can also draft a short outreach email or a more aggressive, recruiter-style version to attract passive candidates. Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly. You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line. If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com . We would be glad to help you find the perfect job!