Quality Manager

Company Overview Why Choose Us? Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs. Our Sustainability Commitment The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description Position Summary:

The Quality Manager is responsible for supervising and coordinating all quality-related activities at the Chelmsford plant to ensure that products meet internal standards, customer expectations and regulatory requirements. The Quality Manager publishes data and reports regarding company performance against set indicators and is responsible for providing training, tools and techniques to enable others to achieve quality objectives. This individual also leads the quality audit team to ensure that the facility is in full compliance. A reasonable estimate of the current range is $100,000-135,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program, financial protection benefits such as life, AD&D and disability insurance, education Support (for example, tuition reimbursement, Chairman's Scholarship, 529 College Savings Plan), broad Based Employee Award Program—value sharing plan for all employees with one year of service, employee Assistance Program and much more!

Essential Functions & Key Responsibilities:

• Demonstrate a safety-first mindset in all situations.
• Provide leadership and direction for achieving quality improvement by interpreting policy, recommending strategies, organizing resources, and assisting leadership in the development and implementation of improvement plans.
• Plan and execute quality activities to ensure the plant achieves and maintains successful audit status.
• Establish predictive maintenance coordination through product measurement and monitoring.
• Maintain and update product and packaging specifications.
• Work with purchasing staff to establish quality requirements from external suppliers.
• Ensure compliance with national and international standards and legislation.
• Identify quality-related training needs. Define and document quality procedures.
• Set up and maintain controls and documentation.
• Collect and analyze performance data against defined parameters.
• Ensure that tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
• Maintain a working knowledge of government and industry quality assurance codes and standards, including food safety.
• Manage Quality staff and ensure compliance with systems and procedures.
• Manage customer complaints and required internal/external communications, documentation and complete reconciliation of issues; follow up with resolution of root cause analysis and corrective actions.
• Work with customer and third-party auditors to ensure the execution of corrective action and compliance with customers' specifications.
• Reduce scrap through focused process development.

Quality Expectations:

• Our product is our livelihood. We must ensure that our product is of the highest quality. Every employee plays a part in quality.
• Follow all Good Manufacturing Practices while in production areas.
• Adhere to all GFSI standards policies and procedures relating to product Safety, Quality and Legality.
• Adhere to and enforce procedures relating to Food Defense and HACCP.

Candidate Requirements:

• Bachelor's degree in science or business and 3-5 years of related work experience; experience in plastics is a plus
• Bilingual (Spanish) preferred
• Demonstrated computer literacy with knowledge of word processing and spreadsheet software.
• Superior problem-solving skills and the ability to prioritize, organize and manage time effectively.
• Ability to function under pressure and to prioritize numerous tasks with conflicting deadlines.
• Strong interpersonal and problem-solving skills.
• Flexibility to work non-traditional business hours as needed; this facility currently operates 24/5 with occasional weekend staffing due to customer demand. Quality presence in the facility during non-traditional business hours may be required on occasion for training, meetings and incident investigations.
• This position requires standing, walking, bending, stooping, reaching, pushing, pulling, climbing and occasional lifting up to 30 lbs.
• Must be comfortable working in a typical manufacturing environment with seasonal heat/cold and sound related to machine operation as well as maintenance and facility repair activities.
• Must be able to wear appropriate personal protective equipment (PPE) as required by the task at hand.

#LI-TM1 Company Benefits What You'll Get From Us Benefits With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work. Community Engagement At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work. Training and Development We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization. Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com. Formerly Pactiv Evergreen