Quality Assurance Manager

Anne Arundel County Mental Health Agency has an immediate opening for a Quality Assurance Manager - This position works under the supervision of the Clinical Services Director and is primarily responsible for ensuring that clinical services and administrative processes meet regulatory, accreditation, and safety standards. The Quality Assurance Manager (QAM) drives continuous improvement by auditing, managing risk, analyzing data, and updating policies to improve patient outcomes and operational efficiency, both for clinical situations and operational and administrative areas. Major Duties & Responsibilities •

Regulatory Compliance & Accreditation:

Ensure adherence to CARF, HIPAA, state health department, and other accrediting bodies (e.g., Joint Commission) standards, licensure and Medical Assistance regulations. •

Quality Improvement Initiatives:

Develop, implement, and monitor quality assurance plans and policies, identifying gaps or potential problems, and making recommendations to senior staff for continued improvement. •

Auditing and Data Analysis:

Perform audits on clinical records, patient care plans, and administrative processes (like patient access/billing/adherence to policies) to ensure data integrity and identify risk. Manage Programs that are on Corrective Action Plans (CAP)to ensure compliance with the CAP's. Coordinate with the Behavioral Health Administration (BHA) and the Administrative Service Organization (ASO)on state and ASO audits. •

Complaints:

Investigate and address complaints from individuals, family members, providers, the BHA and the ASO. Submit complaint reports as necessary •

Performance Monitoring:

Track and report on quality metrics to leadership, recommending, and implementing corrective actions based on data. •

Staff Education & Training:

Train clinical and administrative staff on new procedures, compliance updates, and best practices. •

Quality Assurance/Risk Management:

o Analyzes and evaluates patient/staff/provider incident reports and reports to BHA o Manages all complaints according to policy. o Prepares monthly risk assessments for presentation to the Board of Directors on Risk activities

Qualifications & Abilities:

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Education:

Minimum of a Bachelor's degree in Nursing (BSN), or Master's degree in Social Work, Psychology, Health Administration, or a related field; •

Experience:

Generally, 3-5+ years of experience in healthcare, with at least 1-3 years in a leadership or quality role. •

Certifications:

Certified Professional in Healthcare Quality (CPHQ) is highly desirable. •

Licensure:

Master's level license, independently licensed required •

Skills:

Proficiency in Electronic Health Records (EHR) systems (e.g., Epic, Qualifax (Credible) Meditech), Microsoft Office Suite, and data analysis tools. Full-Time Day Shift, Salary - $110,000. Salary is commensurate with education, credentials and experience.

Benefits include:

accrued vacation and sick leave; 403b plan with employer contributions; 12 paid holidays per year; health, vision, dental and prescription benefits; long term disability and AD&D insurance; reimbursement for licensure; continuing education assistance; free parking. This position may require working extended hours if necessary. If interested, please send your resume and salary requirement to HR@aamentalhealth.org. Resumes without a salary requirement will not be considered. This is an on-site position.