Mitigation Manager

Mitigation Manager Bloomfield Hills, MI Job Details Full-time 17 hours ago Qualifications Workflow management (operations management method) Restoration industry experience Restoration Mid-level Fleet management High school diploma or GED Hiring Quality assurance audits Driver's License Overseeing compliance functions Team management Xactimate IICRC Certification Organizational skills Interviewing Water Damage Restoration Technician Certification (WRT) Productivity software 4 years Project leadership Escalation handling Leadership Communication skills Technical Proficiency Full Job Description We are seeking an experienced Mitigation Manager to lead daily mitigation operations, oversee staff and job flow, and ensure compliance, quality, and an excellent client experience. This role serves as the operational leader for mitigation projects from intake through audit handoff. Key Responsibilities Vet and approve all incoming mitigation projects Support field staff Manage Large loss Schedule, assign, and oversee mitigation teams and job flow Manage Project Managers, Foremen, Technicians, and Coordinators Resolve job site issues and act as escalation point Coordinate subcontractors and approve vendors as needed Monitor customer and TPA communication for compliance and service quality Conduct first round file audits and track errors for performance reporting Manage mitigation vehicle fleet and order project materials Serve as OSHA safety compliance officer Interview and hire mitigation staff Conduct client experience follow up calls Review and approve mitigation job expenditures Review time cards Perform other related duties as required Qualifications 4+ years of emergency restoration experience (required) IICRC certifications (WTR, ASD, AMRT, FSRT preferred) Strong leadership, organization, and communication skills Proficient in Microsoft Office Xactimate and DASH proficiency High school diploma or equivalent Technically proficient and detail oriented Must have valid Driver's License DRYmedic® Restoration Services is a team of experienced disaster restoration professionals. Our technicians use industry-leading equipment and trusted techniques to restore your property after fire or water damage.