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Job Description
Overview The Quality Control Manager (QCM) is responsible for ensuring that all custodial work performed under the FLETC Cadet Housing contract meets the standards set forth in the Performance Work Statement (PWS) before government inspection. The QCM implements and maintains the contractor's Quality Control Plan, conducts daily inspections, documents and corrects deficiencies, coordinates with government representatives, and serves as the primary internal quality assurance authority on site. This is a hands-on role requiring presence in the field, strong documentation discipline, and the ability to lead corrective action with custodial staff diplomatically and effectively. The successful candidate will be the first line of defense protecting Kastel's contract performance record.
ESSENTIAL DUTIES & RESPONSIBILITIES
Quality Control Plan (QCP) Administration Implement, maintain, and update the government-approved Quality Control Plan. Ensure all custodial supervisors and staff understand the QCP and their role within it. Submit QCP updates for re-approval whenever scope, staffing, or procedures change. Daily Inspections & Documentation Conduct daily quality control inspections of all serviced areas: cadet rooms, common areas, restrooms, and laundry spaces.
Maintain detailed inspection records:
what was inspected, when, who performed the work, what was found, and what corrective action was taken. Document all deficiencies in writing with specific location, nature of the deficiency, and the corrective action assigned. Make inspection records available to the government Contracting Officer's Representative (COR) upon request. Surveillance & Trend Analysis Perform random surveillance of completed work to verify PWS performance standards are met consistently. Identify recurring deficiencies and analyze root causes — training gaps, process failures, supply issues, staffing shortfalls. Report patterns and trends to the Project Manager with recommended systemic corrective actions. Corrective Action Initiate rework on deficient work before government detection — catching and correcting problems internally is the QCM's primary value. Verify rework is completed correctly and document the verification. For repeat or systemic deficiencies, escalate to the PM with a written corrective-action plan. Government Coordination Serve as the primary contractor point of contact for quality-related matters with the government. Respond to government-issued Contract Discrepancy Reports (CDRs) within required timeframes. Walk areas jointly with the COR upon request; document outcomes professionally. Submit required QC reports on the schedule specified in the PWS. Personnel, Training, and Safety Verify custodial staff are trained on PWS standards, safety procedures, and chemical handling (SDS review). Confirm staff have required Personal Protective Equipment (PPE) and use it correctly. Verify cleaning chemicals are EPA-registered, appropriate for the surface, and used per manufacturer instructions. Confirm supply and equipment readiness to meet PWS-required frequencies. Document safety incidents and near-misses; coordinate with FLETC Security when warranted.
MINIMUM QUALIFICATIONS
Experience Minimum three (3) years of quality control, inspection, or supervisory experience in custodial, janitorial, hospitality, or facility services. Prior experience with federal government contracts, military installations, or other regulated environments strongly preferred. Demonstrated experience implementing or following a written Quality Control Plan or equivalent quality program. Education High school diploma or equivalent (GED) required. Associate's or Bachelor's degree in facilities management, business, or related field preferred but not required. Required Skills & Knowledge Working knowledge of commercial cleaning methods, chemicals, equipment, and PPE. Strong written documentation skills — able to produce clear, professional inspection reports and corrective action records. Comfort with smartphones, tablets, and digital documentation tools. Ability to read, interpret, and apply a written Performance Work Statement or scope document. Effective verbal communication with both custodial staff and government representatives. Diplomatic but firm in addressing performance deficiencies with staff. Clearances and Eligibility Must be able to pass a federal background check and obtain site access at FLETC Artesia. Must be a U.S. Citizen or otherwise eligible to work on a federal installation. Valid state-issued driver's license required. Must be able to provide acceptable identification per the I-9 Employment Eligibility process. Physical Requirements Ability to walk extensively throughout the workday across multiple trailer rows and facility buildings. Ability to climb stairs, kneel, and bend to inspect floors, fixtures, and equipment. Ability to lift up to 25 pounds occasionally.
PREFERRED QUALIFICATIONS
Prior experience as a Quality Control Manager on a federal services contract. Familiarity with DHS, FLETC, or other federal training installation operations. Certifications such as
ISSA CIMS
(Cleaning Industry Management Standard), IICRC, or BSCAI training credentials. Bilingual (English/Spanish) — beneficial for staff communication. Prior experience with the Service Contract Act (SCA) and labor compliance documentation.
