Senior Quality Assurance Manager

Senior Quality Assurance Manager at Mural Group Senior Quality Assurance Manager at Mural Group in Buffalo, New York Posted in 8 days ago.

Type:

full-time

Job Description:

Position Summary Mural Group is partnering with a leading specialty metals manufacturer known for producing high-performance stainless and alloy products for critical industrial applications to hire a Senior Quality Manager. This role will lead all quality assurance and quality control functions within a high-volume manufacturing facility, ensuring products consistently meet strict internal and customer standards. You will oversee quality systems, lead root cause investigations, and partner closely with operations to reduce defects and improve process consistency. This is a leadership role for someone who can balance strategic quality initiatives with day-to-day execution while building a strong culture of accountability and continuous improvement. Key Responsibilities Lead and manage the quality team, including inspectors and quality engineers Oversee all quality systems, processes, and documentation to ensure compliance with industry standards Drive root cause analysis and corrective/preventive actions for quality issues and customer complaints Establish and monitor quality KPIs, including defect rates, scrap, and customer returns Ensure compliance with applicable quality standards (e.g., ISO 9001 or equivalent) Lead internal and external audits and maintain audit readiness at all times Partner with operations to implement process improvements and reduce variability Review and approve inspection processes, testing procedures, and quality documentation Manage nonconformance processes, including material disposition and corrective actions Support new product introductions and process validation activities Promote a culture of quality and accountability across the organization Required Qualifications 5+ years of quality experience in a manufacturing environment 2+ years of leadership or management experience Strong knowledge of quality systems, standards, and continuous improvement methodologies Experience with root cause analysis tools (5 Whys, Fishbone, etc.) Strong analytical, problem-solving, and communication skills Ability to work cross-functionally in a fast-paced production environment Preferred Qualifications Experience in high-volume or regulated manufacturing environments Knowledge of ISO 9001 or similar quality standards Lean Six Sigma certification (Green Belt or higher) Experience with ERP/MES systems and quality data tracking