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Job Description
Quality Manager MPC Plating Inc - 3.5 Brooklyn, OH Job Details Full-time $80,000 - $100,000 a year 14 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Customer communication Microsoft Excel Customer relationship building Customer returns handling Operational management Interpreting technical drawings Client rapport building Team development Data interpretation Productivity software Microsoft Project Managing product quality assurance teams Cross-functional team management Cross-functional communication Staff development Full Job Description
PLATING DONE RIGHT
—
THE FIRST TIME
About MPC Plating Located in Brooklyn, Ohio, MPC Plating began as a metal plating operation and expanded into plastic plating in 1985. Today, MPC plates exclusively on plastics and operates as a full-service, one-stop job shop. We invest in world-class equipment and develop skilled teams capable of meeting the demanding specifications of customers across the Automotive, Appliance, Heavy Truck, and Medical industries. We offer competitive pay and a comprehensive benefits package, including: Medical, vision, and dental insurance 401(k) with company contribution Flexible Spending Account (FSA) Paid time off and paid holidays Long-term disability insurance
Position:
Quality Manager Position Summary The Quality Manager provides leadership and direction for MPC Plating's quality function, including oversight of the quality management system, quality staff, and continuous improvement initiatives. This position is responsible for maintaining customer satisfaction, ensuring compliance with quality standards, managing corrective action processes, and supporting the organization's commitment to operational excellence and IATF certification requirements. Essential Duties & Responsibilities Lead and manage Quality Department personnel, including oversight of off-site product and process evaluations conducted by contractors Serve as the primary liaison between Production, Plating, and Management regarding quality concerns and non-conforming products Manage the non-conformance process and drive timely resolution of quality issues Oversee the Return Material Authorization (RMA) process and associated team activities Act as a customer advocate by building and maintaining strong relationships with customer quality representatives Provide data-driven quality metrics and performance feedback to leadership Monitor quality system performance through process control methodologies, trend analysis, corrective actions, and root cause investigations Identify systemic quality issues and collaborate with department leaders to implement preventive and corrective solutions Conduct plant-wide quality audits and develop improvement plans based on audit findings Respond to customer quality concerns through formal written responses and on-site customer visits as required Participate in the resolution of product quality issues through collaboration with Operations, Sales, and customer representatives Coordinate supplier and vendor quality-related concerns Lead and maintain IATF certification efforts and ensure successful completion of external audits Support projects related to quality improvement and customer satisfaction initiatives Supervise quality testing activities and validation projects Perform additional duties as assigned Required Competencies, Skills & Experience Quality management experience, preferably within automotive manufacturing, plating, or related industrial environments Experience managing quality systems and quality assurance processes Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Project Strong analytical, problem-solving, and quality assurance skills Demonstrated ability to lead, motivate, and develop employees and cross-functional teams Proven ability to establish and maintain strong customer relationships Ability to analyze complex situations and implement practical solutions Ability to interpret written procedures, diagrams, schedules, and technical documentation Strong verbal, written, and interpersonal communication skills Ability to effectively communicate quality expectations throughout the organization Preferred Qualifications Bachelor's degree in Engineering, Business Administration, or a related field Working knowledge of
IATF 16949
quality management systems and associated standards Experience with Lean Manufacturing and Six Sigma methodologies Experience with Plex ERP or similar cloud-based ERP systems Previous experience leading certification audits and continuous improvement initiatives Work Environment & Physical Demands Work in a manufacturing environment with regular interaction across production, laboratory, and office settings Routinely walk throughout the facility to conduct audits, investigations, and quality reviews Occasional travel may be required for customer visits, supplier evaluations, or quality-related meetings Ability to communicate effectively with employees, customers, suppliers, and auditors May occasionally lift and carry materials or equipment related to inspections and testing activities Equal Opportunity Employer MPC Plating is an Equal Employment Opportunity employer. If you require assistance during the application process, please contact Human Resources. Disclaimer This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform additional tasks as business needs dictate. Monday to
