Director of Quality

Your tasks The Director of Quality is responsible for developing, implementing, and maintaining quality management systems that ensure consistent delivery of high-quality products and exceptional customer experience. This role drives a culture of continuous improvement, data-driven decision-making, and operational excellence by partnering cross-functionally across manufacturing, supply chain, and engineering. The position oversees regulatory compliance and leads initiatives to improve overall quality performance and customer satisfaction. Key Responsibilities Quality Strategy & Leadership Define and execute site quality strategy aligned with global standards and regional objectives Lead the Quality organization, including Quality Engineering, Supplier Quality, Lab/Testing, and Quality Systems Establish and monitor KPIs to measure quality performance and drive accountability Promote a culture of continuous improvement and data-driven decision-making Partner cross-functionally to develop and deploy quality improvement initiatives Operational Quality Excellence Ensure robust quality control processes across manufacturing operations Drive adherence to Bosch Production System (BPS) and Lean/Six Sigma methodologies Lead initiatives to reduce defects, scrap, rework, and customer returns Ensure quality readiness for new product launches (APQP, PPAP, process validation) Customer & Supplier Quality Serve as primary point of contact for customer quality concerns and lead resolution (8D) Monitor and improve customer satisfaction metrics (PPM, complaints, warranty trends) Collaborate with Supplier Quality to manage supplier performance and issue resolution Build strong partnerships with customers and suppliers to drive proactive improvements Quality Systems & Compliance Ensure compliance with ISO 9001 and applicable regulatory standards Maintain audit readiness and lead internal and external audits Oversee quality documentation (control plans, FMEAs, SOPs, work instructions) Ensure adherence to corporate policies and governance frameworks Cross-Functional Collaboration Partner with Manufacturing, Engineering, Operations, and Supply Chain to ensure "quality at source" Support capital projects, automation, and digital transformation initiatives Integrate quality early in product and process design (DfX principles) Contribute to strategic planning, cost optimization, and capacity expansion efforts Data, Analytics & Continuous Improvement Utilize data and analytics tools (e.g., Power BI, Minitab, SAP) to identify trends and improvement opportunities Lead root cause analysis and corrective actions using structured methodologies (8D, DMAIC) Drive continuous improvement aligned with plant and divisional goals Champion Industry 4.0 and digital quality initiatives Key Performance Indicators (KPIs) Customer PPM and warranty cost reduction Internal defect rate and cost of poor quality Audit performance (internal and external) Timely resolution of quality issues Supplier quality performance Your profile Basic Qualifications Bachelor's degree in Engineering, Quality, or related field 10+ years of experience in quality and manufacturing environments 5+ years in a leadership role managing cross-functional teams Strong knowledge of Bosch Production System, ISO9001, IATF 16949, APQP, PPAP, FMEA Willingness to travel as require (up to 15%) Preferred Requirements Master's degree CQM, CQE and Six Sigma certification is preferred Proven experience in high-volume manufacturing or complex assembly Proven track record of implementing successful quality improvement initiatives Strong knowledge of quality management systems and methodologies Excellent analytical and problem-solving skills, ability to interpret complex data Proficiency in data analysis and reporting tools Outstanding communication and interpersonal skills, with the ability to interact effectively with all levels of the organization Strong project management skills and ability to manage multiple priorities Demonstrated leadership skills with the ability to motivate and influence teams Proficiency in Microsoft Office Suite