Quality Complaints Manager

Job Title:

Quality Specialist Job Description We are seeking a dedicated Quality Complaints Manager to manage and resolve all quality issues within our organization. You will have the opportunity to investigate quality concerns, adjust and revise standard operating procedures (SOPs), and update change management processes. This role requires adherence to Good Manufacturing Practice (GMP) protocols and SOPs, ensuring the highest quality standards are met. Responsibilities Investigate and close all quality investigations. Adjust and revise SOPs to improve processes. Update and revise change management processes for the organization. Follow all GMP protocols and SOPs to ensure compliance. Essential Skills Experience with drug products and drug substance. Expertise in compliance and quality management systems. Strong experience in quality assurance and product compliance. Proficiency in aseptic technique and document management. Experience in drug safety. Additional Skills & Qualifications Bachelor's degree with 7-10 years of experience or Master's degree with 5-10 years of experience. Experience working with drug products. Work Environment You will work in a highly collaborative environment that values transparency, teamwork, and shared accountability. The team operates with integrity, accountability, empathy, and professionalism. The role offers the chance to manage investigations independently and make meaningful changes within the organization. You will be part of a small team of three, working east coast hours. Job Type & Location This is a Contract position based out of Lexington, MA. Pay and Benefits The pay range for this position is $55.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lexington,MA.

Application Deadline This position is anticipated to close on Apr 17, 2026. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.