ServiceNow QA Lead

Experteer Overview In this high-visibility role, you will establish a world-class QA practice for an enterprise-scale ServiceNow environment. You will lead cross-functional testing for complex modules like IRM and Security Operations, ensuring compliant, robust workflows. You'll drive the shift from manual to automated quality within the DevOps lifecycle. This is a chance to shape scalable QA strategies that enable global growth and risk-managed delivery.

Compensation / Benefits

• Define the QA roadmap and manage a mix of manual, automation, and business testers
• Design and execute tests for IRM/GRC workflows (policy attestations, risk scoring, vendor assessments)
• Build and maintain automated test suites with ServiceNow ATF and other enterprise tools
• Lead defect triage, perform root cause analysis to prevent production defects
• Coordinate testing for platform upgrades, patches, and integrations (HRSD, ERPs, Identity platforms)
• Establish quality KPIs and provide data-driven release readiness insights Tasks
• 4+ years in Software QA/Release Management
• 3+ years specifically with the ServiceNow platform in an enterprise
• 2+ years as a QA lead mentoring juniors
• Proven testing experience in ServiceNow IRM/GRC and

CMDB/CSDM

modules

• Hands-on experience with ServiceNow ATF, Jira/Azure DevOps, and API testing tools (Postman)
• Strong knowledge of Functional, Regression, Integration, and UAT testing in Agile/CI/CD
• Experience leading Defect Triage and influencing Product Owners/Architects
• Experience validating complex APIs and middleware connections between ServiceNow and third-party providers Key requirements
• 100% paid medical, dental and vision premiums for dependents
• 50% 401(k) match, up to IRS maximum
• 20 days

PTO + 10

holidays

• Family support programs including Paid Primary Caregiver Leave and fertility/family health benefits
• Hybrid work from home program (in-office role)