Installation Quality Control Manager

Installation Quality Control Manager Renewal by Andersen

• 3.

3 Houston, TX Job Details Full-time 12 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program

Qualifications Algebra Full Job Description Location:

Houston Category:

Production & Installation Employment Type:

Full-time Date Posted:

May 14, 2026

Position Summary:

Under general supervision of the Operations Manager, manages the installation process, including training installation associates and monitoring installation quality using the company approved methods. Provides training to new associates to ensure knowledge and delivery of quality that is in alignment with our Signature Service brand promise. They will ensure the installation process associates are prepared and able to deliver flawless installation and service the first time.

Essential Duties and Responsibilities:

Promote/enable the "Difference Maker" motto with every interaction and conduct business according to the "Who We Are" document. Interview, hire, and train new Installation crews. Regularly visit installation work site projects to audit compliance to Certified Master Installer (CMI) protocols for each installation crews. Monitors in field quality for installations in adherence under the CMI protocols. Ensure homeowner satisfaction, as measured through customer satisfaction surveys, by training and coaching installation associates on technical capabilities using CMI methods. Occasionally assist Service Technicians with diagnosing and resolving escalated service issues. Assist office personnel with resolving scheduling issues as well as customer escalations etc. Stay abreast of new products and CMI techniques as provided by Renewal by Andersen (RbA) corporate. Provide product and installation feedback to RbA corporate as need for quality control. Partner with the Operations Manager and OTHER Quality Control Manager with identifying areas for improvement. Completes monthly one-on-one performance and quality reviews, product updates, tool and equipment quality, dress code, and other relevant information with installation crew leads. Support Sales department with installation knowledge and training.

• Participate and support the ongoing sourcing, recruiting and selection of installation process associates.

Ensures annual certifications (Installers EPA sheet) is 100% up-to-date. The includes but is not limited to Renovators, Firm, Lead, and Certified Master Installer certifications. Ensure and monitor all 1099 installers are 100 % in compliance through MyCOI` Other duties as assigned. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construedas an exhaustive list of all responsibilities, duties and/or skills required of the individuals classified in this position.

Competencies:

To perform the job successfully, an individual should demonstrate the following. Achievement Focus Adaptability Communications

• Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Select and use appropriate communication methods. Customer Service
• Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability
• Commits to doing the best job possible. Follows instructions. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions. Managing Customer Focus Managing People Planning and Organization
• Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. Quality
• Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback. Use of Technology
• Adapts to new technologies.

Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Four-year college preferred; and two to three years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Ability:

Ability to calculate figures and amounts such as concepts of basic algebra and geometry. Be able to understand and apply construction measurements and concepts.

Reasoning Ability:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Shift availability: Day Shift (Preferred) Ability to

Commute:

Houston, TX 77031 (Required) Ability to

Relocate:

Houston, TX 77031: Relocate before starting work (Required)

Work Location:

In person