Quality Assurance Manager - FBI IMD

The Rehancement Group, Inc. (TRG) is seeking a Quality Assurance Manager to provide comprehensive analytical support services for the Federal Bureau of Investigation's Information Management Division's (IMD) Enterprise Vetting Center (EVC) Vetting Branch 1 (VB1). The Quality Assurance Manager is responsible for overseeing and managing the contractor's QCP to ensure that all deliverables meet the established quality standards. The QAM will track and analyze quality scores provided by the government's Quality Assurance Unit (QAU), identifying trends, areas of improvement, and potential risks. Based on these insights and provide actionable recommendations to enhance service delivery and compliance with contract requirements. The QAM plays a critical role in continuous quality improvements and ensuring overall contract success. This position is contingent upon successful contract award.

Location:

Onsite at the Records Operation Center (ROC): 170 Marcel Drive, Winchester, VA 22602. Criminal Justice Information Services (CJIS): 1000 Custer Hollow Road, Clarksburg, WV, 23606.

Hours:

6:00 am - 6:00 pm Monday-Friday. Contract personnel may work flexible hours based on their needs as long as they are present during IMD core work hours, 9:00am to 2:30pm.

Travel:

N/A Clearance:

Active Top-Secret Security clearance with CI Poly eligibility.

Employment Type:

Full-Time Client:

FBI IMD EVC

AdministrativeAnalytical Support (AAS)

Key Responsibilities:

Responsible for overseeing and managing the contractor's QCP to ensure that all deliverables meet the established quality standards. Track and analyze quality scores provided by the government's Quality Assurance Unit (QAU), identifying trends, areas of improvement, and potential risks. Provide actionable recommendations to enhance service delivery and compliance with contract requirements.

Required Qualifications:

Active Top-Secret Clearance with CI Poly eligibility is required. A Bachelor's degree or three (3) or more years of hands-on experience applying knowledge of administrative principles, practices, and techniques. Previous Enterprise Vetting Center (EVC) experience is preferred. Proven experience in quality management or quality management or quality assurance. Demonstrated experience in overseeing and implementing Quality Control Plans (QCP) got large-scale government contracts or complex projects. Demonstrated experience with tracking, analyzing, and reporting on quality metrics (such as quality scores from the government QA unit or other external assessments). Experience in providing training and development on quality standards and continuous improvement processes. Strong analytical skills to assess quality data and identify trends or areas for improvement. Exceptional attention to detail with the ability to identify potential quality issues before they become a problem. Strong communication skills, both written and verbal, with the ability to effectively communicate quality issues, corrective actions, and recommendations to government representatives. Experience in leading and mentoring teams, including providing guidance on quality improvement. Knowledge of risk management practices to mitigate potential impacts to contract performance due to quality. TRG provides competitive salaries commensurate with education and experience with full options for advancement and a robust benefits program. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dawn Newton, HR and Talent Acquisition Manager at hrhelpline@rehancement.com.