Quality Assurance Manager (QAM) - Winchester, VA; Must have an active TS with CI Poly

Quality Assurance Manager (QAM)

Location:

Clarksburg, WV (Primary) | Winchester, VA (Occasional)

Status:

Contingent Upon Award Travel:

Yes (Quarterly between sites; Travel Reimbursed)

Clearance Requirement:

Active TS/SCI with CI Polygraph (Required)

Position Overview:

Synertex LLC is seeking a highly experienced Quality Assurance Manager is required to support a large-scale, high-tempo government records and information operations program. The QAM is responsible for leading all quality assurance and quality management functions within a production-driven operational environment governed by strict performance metrics, quality thresholds, and compliance frameworks. This role ensures end-to-end quality control, process compliance, inspection rigor, and continuous improvement across all operational workflows supporting mission-critical information processing activities.

RESPONSIBILITIES

Quality Assurance Program Leadership:

Lead all Quality Assurance and Quality Management activities across contract operations Develop, implement, and maintain Quality Control Plans aligned with contractual performance requirements Ensure compliance with defined Acceptable Quality Level (AQL) thresholds Design and execute QA surveillance methodologies

Inspection, ComplianceMetrics Management:

Conduct statistical sampling and quality inspection activities Maintain AQL tracking systems and quality performance reporting dashboards Ensure compliance with applicable privacy, security, and data handling regulations Monitor operational outputs for accuracy, completeness, and adherence to procedures

Root CauseProcess Improvement:

Lead root cause analysis and corrective action development Identify performance gaps and implement corrective and preventive actions Drive continuous process improvement using Lean and Six Sigma methodologies Support organizational process maturity initiatives

ContractStakeholder Support:

Interface with government QA and oversight representatives as required Ensure alignment of QA processes with contractual requirements and quality frameworks Provide QA input into operational and program leadership decisions

REQUIREMENTS

Active Top Secret clearance with CI Polygraph (required) Bachelor's degree required (BS/BA required) Master's degree preferred (MS/MA) Minimum 7+ years of Quality Assurance or Quality Management experience Demonstrated QA leadership on performance-based or production-driven contracts Experience supporting high AQL (95%+) performance environments Experience with contract quality assurance surveillance frameworks

Required Technical Experience:

Quality Control Plan development Statistical sampling methodologies Root cause analysis and corrective action development Privacy and controlled information handling compliance AQL tracking and performance reporting systems QA surveillance design and execution

PREFERRED EXPERIENCE

Experience with process maturity models (e.g., CMMI Level 3 or higher) Lean Six Sigma certification or facilitation experience Experience developing QA plans aligned to government performance requirements Experience in high-volume operational or records processing environments

CERTIFICATIONS

(Preferred): Lean Six Sigma Black Belt

ASQ CMQ/OE ISO 9001

Lead Auditor CMMI-related certifications or assessment experience