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Monaka Support Quality Specialist

Job

Arvin Sango, Inc

Madison, IN (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/12/2026

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Job Description

Job Overview We are seeking a dynamic and detail-oriented Monaka Support Quality Specialist to join our dedicated support team. In this role, you will be instrumental in ensuring the highest standards of support quality for our Monaka platform, a critical component of our customer service and technical operations. Your expertise will help maintain seamless support processes, troubleshoot complex issues, and enhance overall service delivery. This is an exciting opportunity for someone passionate about quality assurance, and delivering exceptional customer experiences through meticulous analysis and proactive problem-solving.
ESSENTIAL DUTIES & RESPONSIBILITIES
Communicates & interacts with production, die maintenance, engineering, and customers on all subjects. Assist & support team members with problem solving countermeasure development & continuous improvement. Provides support to assigned production area to include visual aids and inspection analysis. Acts as the "Go To" person on all questionable quality issues and makes accept/reject decisions. Maintains customer contact for all responsible projects (New And Current). Maintain key performance indicators for plant site including activity to drive results based on the operations plan. Prepare summary reports to corporate office regarding quality performance. Reviews quality trends to prevent or reduce defects, determine causes, & initiate actions to correct them. Follow-up on all countermeasures developed for in-house and customer problems. Conducts new member training for work instruction and key points related to quality.
QUALIFICATIONS
Manage multiple priorities & Tasks Ability to analyze data & plan improvement activities Possess verbal & written communication skills Good working knowledge of manufacturing systems, processes, and materials. Exercise good judgment & uses statistical/analytical reasoning
EDUCATION &/OR EXPERIENCE
Employment, experience, or internship in the quality field. Possible entry level position. Bachelor's degree in quality, engineering, or related fields preferred. Knowledge of steel manufacturing processes from raw material through finished forming and welding is a plus.
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance
Work Location:
In person