Quality Assurance Specialist

Quality Assurance Specialist

YOUNGWILLIAMS INC - 2.7

Bossier City, LA Job Details Full-time 8 hours ago Qualifications Training program design for professional development Report preparation Job-specific skills training (staff training program) Quality control audit Quality assurance audits Quality assurance in testing Mentoring Productivity software One-on-one instruction Full Job Description Summary of Position The Quality Assurance (QA) Specialist assists in implementing the quality assurance plans. This position performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff. This position requires excellent interpersonal, organizational, written, and spoken communication skills. The QA Specialist provides mentoring to new employees or those having difficulty meeting quality requirements. Essential Job Requirements Assists in developing and implementing QA and training programs Conducts QA reviews Assists in report preparation Conducts training sessions, either individually or in group settings Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements Regular and timely attendance Answer calls in queue as needed Other duties as assigned Required Education Associate Degree or equivalent years of experience Required Experience Experience developing and monitoring QA programs is preferred Professional experience with the Microsoft Office Suite and other relevant programs Experience providing training one-on-one and in group settings Work Arrangement This is an on-site only position.