URGENT HIRING for Quality Assurance Specialist (Case Initiation and Income Maintenance)

JOB TITLE

Quality Assurance Specialist

• (Case Initiation and Income Maintenance)

CLASSIFICATION

Full-Time | Non-Exempt

LOCATION

Jefferson City, MO Essential Duties and Responsibilities:

• Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures.
• Assist with the development, design, and recommend strategies or activities intended to improve performance in the Income Maintenance Mailroom or
• Assist with the development, analysis and distribution of project reports and performance indicators.
• Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
• Conduct monitoring activities for quality assurance purposes including outgoing mail.
• Assist with monitoring performance and meeting contractual requirements.
• Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
• Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
• Perform staff trainings.
• Perform other duties as may be assigned by management.

Minimum Requirements:

• High School diploma or equivalent with 0-2 years of experience.
• May have additional training or education in area of specialization.
• Work on assignments that are routine in nature, with responsibilities easily learned on the job.
• Acquire job skills and learns applicable policies and procedures to complete routine tasks.
• Able to read, understand & perform assignments within prescribed guidelines.
• Communicate routine information in a clear and accurate way with internal & external contacts.

Join our team today! We are committed to fostering a supportive environment where your skills contribute directly to community well-being. This paid position offers an energetic atmosphere where your organizational talents will shine while supporting essential income maintenance operations.

Pay:

$19.00 per hour

Work Location:

In person