Governance and Quality Assurance Officer II - Consumer Lending Service Delivery

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Regular or Temporary:

Regular Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America) Please review the following job description: Provide leadership and support for operational governance, includes Servicing and Fulfillment, to optimize executional excellence and promote exceptional operational risk management. Maintain specialization and expertise in specific areas of governance, including regulatory requirements, legal requirements, quality assurance, policy and procedures oversight, control oversight, issues management, redress management, and change risk management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Serve as a liaison to Governance and Controls Officers, Compliance, Audit, and Legal to ensure timely and consistent Issues Management and risk remediation strategies. 2. Work with process owners to design adequate, effective operational controls. 3. Manage Issues ensuring consistent tracking of findings, appropriate updates, remediation plan effectiveness and timelines, compilation and sufficiency of evidence, completion and management of traceability matrix. 4. Manage timely redress activities and reporting. 5. Manage internal controls, including control language updates and control owner updates as applicable. 6. Ensure process changes are implemented and working as designed, including applicable controls. 7. Manage policy and procedure updates ensuring applicable regulations are cited and controls are referenced. 8. Serve as single point of contact for auditing/ testing exams a. Walkthrough preparation and coordination i. Process maps ii. PPMs iii. SMEs iv. System Demos b. Population gathering and sample compilation c. Coordinate responses and rebuttals as needed 9. Design, implement, and perform Internal Control testing and first and second level Quality Audits.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. College degree or equivalent education, training, and work-related experience 2. 6 years of experience in Financial Services industry, preferably in Risk Management, or equivalent education 3. Demonstrated strength in understanding of risk management and process management concepts 4. Strong writing ability 5. Strong knowledge of Retail/Consumer Lending products 6. Strong knowledge of Bank regulations and effective risk management practices in Banking. 7. Strong knowledge and advanced skill set in Microsoft tools to include Word, Excel, Outlook, and Power Point 8. Demonstrated leadership ability, problem solving, and decision making skills 9. Strong analytical, facilitation, and interpersonal skills, including demonstrated strength in relationship management 10. Strong written, verbal and communication skills

Preferred Qualifications:

1. Experience in Loan Operations 2. Experience in Compliance, Audit, or other governance function General Description of Available Benefits for

Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.