Quality Improvement Coordinator - Contact Center (In Office Position)

Quality Improvement Coordinator - Contact Center (In Office Position) FirstLink - 3.6 Fargo, ND Job Details Full-time From $23.50 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Life insurance Qualifications High school diploma or GED Full Job Description FirstLink is looking for a dedicated professional to join our team as Quality Improvement Coordinator. The Quality Improvement Coordinator supports service quality, operational compliance, and data integrity across all FirstLink's programs. This role is responsible for monitoring contact center interactions, reviewing documentation, identifying service delivery trends, supporting accreditation and quality assurance activities, and assisting with operational reporting and performance improvement efforts. This position provides essential support to improve the delivery of compassionate care on the local 988 SuicideCrisis Lifeline and 211 InformationReferral Helpline. Make a difference in the lives of others everyday! Are you ready for an exciting opportunity? Apply today!

Job Type:

Full-time Starting at $23.50 per hour

Benefits:

Employee Assistance Program 100% paid health, dental, and vision insurance (for the employee only) Long-term and short-term disability Life insurance 12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

Monday-Friday 9AM-5PM Final schedule to be determined in collaboration with the Operations Manager. Occasional evening or weekend work may be required to support Helpline operations. On-call rotation

Required Education and Experience:

Must have a high school diploma or GED Must be 18 years of age or older Must be able to read, write, and follow oral or written instructions Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location:

In person