Quality Assurance Associate

Quality Assurance Associate American Spraytech, LLC - 2.3 Branchburg, NJ Job Details Full-time $52,000 - $55,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement 401(k) matching Life insurance Referral program Qualifications Microsoft Outlook English Bachelor's degree Attention to detail Time management

Full Job Description Job Title:

Quality Assurance Associate Job Summary:

The Quality Assurance Associate (QAA) is responsible for American Spraytech Supplier Corrective Action Report (SCAR) program. The role primarily monitors AST vendors to ensure the components and raw materials received meet quality and safety specifications. If issues arise the QAA is to notify the vendor ensure investigation is performed, review, and close out SCARs. In addition, the person is responsible for customer complaints receiving, reviewing, investigating, documenting, and trending customer complaints related to products, services, or processes. The role ensures complaints are handled in compliance with company procedures and regulatory requirements while identifying root causes and recommending corrective and preventive actions to improve customer satisfaction and product quality, closing out in a timely manner. Key Responsibilities Manage the Supplier Corrective Action Report (SCAR) program, including initiation, tracking, review, and closure of supplier investigations. Review supplier-related quality issues, nonconformances, incoming inspection failures, and material defects to determine when SCAR issuance is required. Communicate quality concerns to suppliers and ensure timely completion of investigations, root cause analyses, and corrective action plans. Evaluate supplier responses for adequacy, effectiveness, and compliance with company quality requirements. Monitor SCAR timelines and follow up with suppliers to ensure on-time closure of open actions. Trend supplier performance, SCAR data, and recurring quality issues to identify opportunities for continuous improvement. Collaborate with Purchasing, Quality Control, Manufacturing, and Supply Chain teams to resolve supplier-related quality concerns. Receive, review, and process customer complaints in a timely manner. Investigate complaints by gathering relevant information from customers, internal departments, and supporting documentation. Document complaint details accurately in complaint management systems and databases. Perform complaint trend analysis to identify recurring issues and potential risks. Prepare complaint investigation reports and summaries for management review. Coordinate with Quality Assurance, Regulatory Affairs, Manufacturing, Partner Service, and other departments during investigations. Support root cause analysis and implementation of corrective and preventive actions (CAPA). Ensure complaint records are complete, accurate, and compliant with company procedures and regulatory requirements. Monitor complaint metrics and generate periodic reports and dashboards. Escalate critical complaints and potential safety concerns to appropriate personnel. Assist during audits and inspections by providing complaint-related documentation and records. Perform Annual Product Reviews (APR) and initiate, investigate, and document Deviation and Discrepancy Reports (DDR) and Change Controls (CC) in accordance with established quality and regulatory requirements. Maintain confidentiality of customer information and complaint records. Qualifications

• Experience in Quality Assurance and/or Regulatory Affairs, preferably within a regulated industry.
• Proficient in both written and verbal English communication.
• Bachelor's degree, or a related field preferred; equivalent combination of education and relevant experience will be considered.
• Strong attention to detail, organizational, and documentation skills.
• Ability to interpret and apply quality and regulatory requirements.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work independently and collaboratively in a team environment.

Skills & Competencies Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Attention to detail and accuracy in documentation. Ability to investigate issues and identify root causes. Strong organizational and time-management skills. Proficiency in Microsoft Office applications, particularly Excel and reporting tools. Ability to work independently and collaboratively in a cross-functional environment. Data analysis and trend reporting capabilities. Performance Expectations Timely processing and closure of customer complaints. Accurate and complete complaint documentation. Effective identification of complaint trends and recurring issues. Support successful audits and regulatory inspections. Contribute to continuous improvement initiatives that enhance product quality and customer satisfaction. Maintain compliance with company policies, quality standards, and regulatory requirements.

Pay:

$52,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Referral program Tuition reimbursement

Work Location:

In person