Quality Assurance

Job Title:

QA Complaint Intake Specialist / QA Complaint Triage Associate Job Description The QA Complaint Intake Specialist / QA Complaint Triage Associate supports the intake, triage, documentation, follow-up, and verification of medical device complaints associated with the iovera product line. This role ensures accurate and complete complaint information is captured in the electronic Quality Management System (eQMS), that all required details are obtained and documented, and that complaint records are properly prepared for evaluation by the assigned QA Complaint Investigator. The position contributes directly to product quality, patient safety, and compliance with medical device and quality system requirements. Responsibilities Receive, review, and triage incoming medical device complaints related to the iovera product line in a timely and organized manner. Accurately capture and enter complaint information into the electronic Quality Management System (eQMS) and other complaint handling systems. Determine the appropriate number of complaint events from emails and supporting communications to ensure correct record creation. Identify missing, unclear, or incomplete information in complaint reports and coordinate timely follow-up to obtain the necessary details. Prepare complete and well-documented complaint records for evaluation and investigation by QA Complaint Investigators. Maintain accurate, compliant documentation in accordance with regulated medical device and quality system requirements. Manage multiple complaint records simultaneously while meeting required timelines and quality standards. Collaborate cross-functionally with Customer Support, Field Sales, Medical Affairs, QA, Operations, and Complaint Investigators to resolve questions and clarify complaint details. Review and verify complaint data for accuracy, consistency, and completeness before finalizing records in the eQMS. Use Microsoft Word, Excel, Outlook, and quality systems tools to support complaint documentation, tracking, and communication. Apply strong organizational skills and attention to detail to prioritize work and ensure timely follow-through on all assigned complaints. Support continuous improvement of complaint handling processes by adhering to best practices and quality system procedures. Essential Skills 1-3 years of experience in Quality Assurance, complaint handling, medical device/pharmaceutical documentation, customer support, or another regulated industry. Basic understanding of medical device and quality system requirements. Experience with electronic Quality Management Systems (eQMS), complaint handling systems, or other regulated documentation tools (preferred). Ability to accurately review, interpret, and document complaint information from emails and supporting communications. Ability to determine the correct number of complaint events from complex or multi-issue communications. Strong organizational skills and the ability to manage multiple complaint records within required timelines. Strong attention to detail and a high level of accuracy in documentation. Ability to identify missing or unclear information and coordinate timely follow-up with relevant stakeholders. Good written, verbal, and interpersonal communication skills. Ability to work effectively and collaboratively with cross-functional teams, including Complainants, Customer Support, Field Sales, Medical Affairs, QA, Operations, and Complaint Investigators. Proficiency with Microsoft Word, Excel, Outlook, and quality systems. Ability to manage work in a regulated medical device or pharmaceutical environment and follow established procedures. Additional Skills & Qualifications Medical device or pharmaceutical experience is preferred. BS/BA degree in a scientific, technical, healthcare, or quality-related discipline is desirable; equivalent experience may be considered. Experience with eQMS and regulated documentation in a quality assurance or complaint handling context is preferred. Background in medical affairs, quality assurance, or related functions supporting complaint handling and documentation is beneficial. Demonstrated ability to collaborate across multiple functional areas in a regulated environment. Interest in working with products and technologies focused on non-opioid, opioid-sparing pain management. Work Environment The role operates within a highly regulated medical device and pharmaceutical environment focused on non-opioid, opioid-sparing pain management. The organization emphasizes long-acting, locally administered therapies for postsurgical, chronic, and musculoskeletal pain, and is strategically aligned with hospital, payer, and federal priorities to reduce opioid exposure while improving recovery outcomes. The broader portfolio and pipeline span extended-duration anesthesia, injectables, devices, and emerging gene therapy innovations. You will work extensively with electronic Quality Management Systems (eQMS), complaint handling systems, and standard office tools such as Microsoft Word, Excel, and Outlook. The environment encourages cross-functional collaboration with Customer Support, Field Sales, Medical Affairs, QA, Operations, and Complaint Investigators, and values accuracy, compliance, and real-world evidence to support product adoption and continuous improvement. Job Type & Location This is a Contract position based out of Parsippany, NJ. Pay and Benefits The pay range for this position is $25.00 - $29.03/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Parsippany,NJ.

Application Deadline This position is anticipated to close on May 15, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.