QA Lead Duck Creek

Job Title:

QA Lead Duck Creek (Insurance Policy & Billing)

Location:

Cleveland, OH (Hybrid-3days)

Duration:

Long Term Job Summary We are seeking an experienced Onsite QA Lead with strong expertise in Duck Creek Policy & Billing and deep knowledge of the Commercial P&C Insurance domain. This role will act as the primary liaison between business stakeholders and offshore QA teams, ensuring high-quality delivery, effective communication, and alignment with business expectations. The candidate should also have exposure to automation and drive adoption across the program. Key Responsibilities Onsite Coordination & Stakeholder Management Act as the single point of contact (SPOC) for QA at the client location Collaborate closely with business users, product owners, and SMEs Translate business requirements into test strategies and actionable tasks for offshore teams Provide real-time updates, risk identification, and mitigation plans QA Strategy & Leadership Define and drive end-to-end QA strategy for Duck Creek implementations Lead test planning, estimation, and execution across releases Ensure alignment with business priorities, timelines, and quality goals Drive shift-left and quality engineering practices Duck Creek & Insurance Testing Lead validation of Duck Creek Policy & Billing modules Oversee testing of critical workflows: Submission Quote Bind Issue Endorsements, Renewals, Cancellations Billing lifecycle (Account setup, invoicing, payments, collections) Ensure accuracy in rating, underwriting, and policy lifecycle processes Validate integrations with external systems and APIs Automation Enablement Promote automation-first mindset across QA teams Identify and prioritize automation candidates (API & UI) Collaborate with automation teams to improve: Coverage and efficiency Execution stability and CI/CD integration Track and report automation ROI and progress Offshore Team Management Lead and coordinate offshore QA teams (manual + automation) Provide clear direction on test scenarios, priorities, and deliverables Conduct reviews, status tracking, and quality audits Mentor team members and ensure adherence to best practices Test Execution & Quality Governance Ensure comprehensive test coverage (functional, integration, E2E) Monitor defect metrics, leakage, and quality KPIs Perform root cause analysis (RCA) for production/pre-production issues Support UAT cycles and business validation Required Skills & Qualifications Must-Have Strong experience in Duck Creek Policy & Billing testing Deep expertise in Commercial P&C Insurance domain Proven experience in QA Lead / Onsite Coordinator role Exposure to test automation frameworks and practices Strong skills in: Stakeholder management Test strategy and planning Defect management and RCA Agile/Scrum methodologies Key Competencies Excellent client-facing and communication skills Strong leadership and team coordination abilities Ability to bridge business and technical teams effectively High ownership and accountability for delivery Experience 10 14 years in QA / Testing 4+ years in QA Lead / Onsite role Strong experience in Duck Creek implementations Exposure to automation initiatives