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Job Description
Description:
The Distribution Quality Inspector is a critical and autonomous role responsible for executing the expanded Quality Management System (QMS) strategy within the logistics center. Utilizing a High-Level of Attention to Detail and ERP Proficiency (Business Central), this role guarantees a high Perfect Order Rate (POR) by strictly enforcing the First Expired, First Out (FEFO) protocol for all limited shelf-life products (such as sealants, underlayment, mastix, and foam). This Inspector functions as the Designated Quality Responsible Party (DQRP), ensuring the integrity of products and documentation before shipment. The incumbent must demonstrate strong Compliance Adherence and Influence without Formal Authority to uphold quality standards, accurately log all non-conformities in the BC system, and actively support CAPA (Corrective and Preventive Action) to drive continuous improvement in distribution and maximize customer satisfaction.
High school diploma or equivalent Technical certification in Quality Control, Logistics, or a related field. Minimum of 2 years of experience in quality inspection, warehouse, or logistics functions, preferably in regulated industries (food, chemicals, or manufacturing with shelf-life management). Knowledge of inventory management methodologies, with an emphasis on FEFO and FIFO. Ability to read, understand, and implement technical specifications and quality standards (e.g., ISO 9001). Exceptional attention to detail and a high level of accuracy. Strong organizational and communication skills. Ability to work independently and make critical quality decisions.
Essential Functions and Responsibilities:
I. Inventory and Shelf-Life Management (FEFO) 1.
FEFO Protocol Enforcement:
Strictly enforce and execute the First Expired, First Out (FEFO) protocol for all time-sensitive inventory (e.g., sealants, mastix, foam) prior to the picking process. 2.
Expiration Date Inspection:
Conduct physical and system inspections of expiration dates on selected lots scheduled for shipment. 3.
ERP:
Utilize the system functionality to verify lot numbers, expiration dates, and inventory status (Available/Quarantine). 4.
Shelf-Life Alerts:
Generate and communicate internal alerts regarding inventory lots approaching minimum required shelf-life or expiration, recommending proper isolation or disposition. 5.
Inventory Quarantine:
Ensure the physical segregation and system quarantine (in ERP system) of expired, damaged, or non-conforming shelf-life products. II. Outgoing Order Quality (Perfect Order Rate - POR) 6.
POR Checklist Execution:
Perform quality inspections on staged orders according to the established Perfect Order Rate (POR) checklists and sampling plan. 7.
Product Integrity Verification:
Visually inspect all outgoing finished goods for physical damage (dents, scratches, broken packaging) incurred during warehousing or staging. 8.
Order Accuracy Check:
Verify order fulfillment accuracy, confirming that the correct item and quantity are prepared according to the sales order documentation. 9.
Shipping Documentation Review:
Review and confirm the accuracy and completeness of all required shipping documentation, including labels, Bills of Lading (BOL), and Certificates of Analysis (CoA) when required. 10.
Packaging Standards:
Confirm that all packaging and loading methods meet internal standards to prevent transit damage. III. Non-Conformity and CAPA 11.
Non-Conformity Logging:
Accurately log all quality failures or non-conformities related to POR or FEFO deviations directly into the Business Central system or the integrated Quality Management module. 12.
Corrective Action Support:
Participate in the Root Cause Analysis (RCA) and follow-up activities associated with CAPA (Corrective and Preventive Action) to resolve systemic distribution quality issues. 13.
Hold Process:
Initiate and manage the product Hold process for suspect material, ensuring inventory is locked both physically and in the ERP system. IV. Documentation and Reporting 14.
Data Integrity:
Maintain accurate and detailed records of all inspection results, test data, and quality control checks. 15.
Performance Reporting:
Compile and present weekly/monthly reports on key quality metrics, including POR compliance and FEFO failure rates, to the Quality and Operations Management teams. 16.
Procedure Maintenance:
Assist in the review and updating of Standard Operating Procedures (SOPs) related to shipping, handling, and shelf-life control to align with QMS standards. 17.
Team Training:
Provide guidance and basic training to the Shipping/Logistics team on quality procedures, FEFO best practices, and the use of relevant BC quality fields. Perform other duties assigned by management.
Success Factors/Job Competencies:
Learning Orientation. Technical Capacity. Time Management. Data Integrity Customer Service Mindset ERP Proficiency Thoroughness and Accuracy. Communication Proficiency. Leadership and Collaboration including cross-departmental The ability to be cross-trained to perform other jobs as needed.
Physical Demands and Work Environment:
Accommodations for disabilities in relation to the job selection process are available upon request. While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be moderate to extreme. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing for longs periods of time; use hands to finger, handle, or feel objects or tools; reach with hands and arms; balance; or stoop. Employee must lift and/or move up to 50 pounds several times daily. May be exposed to weather temperature conditions prevalent at the time. Occupational Health and Safety Employees are responsible and accountable for: Compliance with workplace policies and procedures for risk identification, risk assessment and risk control. Active participation in activities associated with the management of workplace health and safety. Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace.
Performance standards:
Semi-annual performance appraisal based on established job responsibilities and performance goals. Semi-annual performance goal targets established between the supervisor and employee.
Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
