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Job Description
OPEN:
06/11/2026
CLOSE:
06/26/2026 POSITION
DESCRIPTION POSITION
QUALITY
ASSURANCE SPECIALIST RESPONSIBLE TO
Chief Quality Officer SALARY:
Step Range:
31-50; Full Benefits $70,934 -$124,384
CLASSIFICATION:
Professional/Management, Regular, Full-Time
LOCATION
Klamath Tribal Health & Family Services 3949 South 6th Street Klamath Falls, OR 97603 Healing Place, Klamath Falls, Oregon Medicine Place, Chiloquin, Oregon
BACKGROUND
Comprehensive
POSITION OBJECTIVES
Under the direction of the Chief Quality Officer, the Quality Assurance Specialist (QAS) is responsible for the operational execution of the organization's Quality, Compliance, and Risk Management programs.
MAJOR DUTIES AND RESPONSIBILITIES 1.
Quality Program Support. Support implementation and ongoing activities of the organization's Quality Assurance/Performance Improvement (QAPI) Program in accordance with organizational policies, applicable regulations, and accreditation standards. Assist with quality improvement activities across departments as assigned. 2. Data Collection, Analysis and Reporting. Collect, track, analyze, and report quality, compliance, risk management, and operational performance data. Prepare reports, summaries, and supporting documentation for leadership, committees, and departments to assist with monitoring organizational performance and identifying opportunities for improvement. 3. Committee Coordination. Coordinate and support Quality, Compliance, Risk Management, and related committee activities including meeting scheduling, agenda preparation, meeting minutes, follow-up tracking, and documentation management. 4. Audit and Accreditation Support. Support organizational readiness activities related to internal audits, external reviews, monitoring activities, and accreditation requirements, including assistance with data collection, documentation preparation, corrective action tracking, and follow-up activities. 5. Risk Management Support. Track and monitor incidents, adverse events, near misses, complaints, grievances, and identified risk trends. Assist with documentation review, corrective action follow-up, and reporting activities in accordance with organizational policies and procedures. 6. Complaint and Grievance Coordination. Receive, document, track, and coordinate escalated patient complaints and grievances in accordance with organizational policies and procedures. Assist with investigations, trend analysis, follow-up activities, and reporting of identified concerns. 7. Policy and Procedure Support. Assist with drafting, revising, organizing, and maintaining policies, procedures, workflows, and supporting documentation related to quality improvement, compliance, risk management, and operational activities. 8. Collaboration and Organizational Support. Work collaboratively with Patient Navigators, clinical staff, leadership, and other departments to support quality improvement, compliance, patient safety, and risk management activities and ensure appropriate escalation and follow-up of identified concerns. 9. Training and Education Support. Assist with coordination of training and educational activities related to quality improvement, compliance, accreditation readiness, patient safety, and organizational policies and procedures. 10. Reporting Responsibilities. Submit regular reports and updates regarding assigned activities to the Chief Quality Officer and other leadership as assigned. 11. Regulatory and Operational Awareness. Remain informed regarding changes in healthcare regulations, accreditation standards, compliance requirements, and industry best practices relevant to assigned responsibilities. 12. Like all employees of the Klamath Tribes, the incumbent will be called upon to accomplish other tasks that may not be directly related to this position, but are integral to the Klamath Tribes' broader functions, including but not limited to, assisting during Tribal sponsored cultural, traditional, or community events that enable the successful operation of programs and practices of The Klamath Tribes as aligned with The Klamath Tribes' Mission Statement. Some of these tasks may be scheduled outside of regular work hours, if necessary.
SUPERVISORY CONTROLS
Work is performed under the general direction of the Chief Quality Officer. The Quality Assurance Specialist operates with independence in executing assigned Quality, Compliance, and Risk Management activities, including planning, organizing, and prioritizing work. The incumbent exercises judgment in applying established policies, procedures, and regulatory requirements to assigned responsibilities and determining appropriate courses of action for non-routine situations. Guidance is sought from the Chief Quality Officer for complex, high-risk, or organization-wide issues. Work is evaluated based on accuracy, timeliness, and effectiveness in supporting quality, compliance, and risk management objectives.
KNOWLEDGE, SKILLS, ABILITIES
Knowledge of healthcare quality improvement, compliance, and risk management principles, including application within ambulatory care settings Knowledge of applicable regulatory requirements (e.g., HIPAA, 42 CFR Part 2, CMS, OSHA) and accreditation standards (e.g., AAAHC) Knowledge of data collection, analysis, and reporting methodologies used to evaluate performance and identify opportunities for improvement Ability to analyze clinical and operational data, identify trends, and translate findings into actionable insights Ability to coordinate and support multiple quality and compliance initiatives simultaneously while managing competing priorities Ability to interpret policies, procedures, and regulatory guidance and apply them appropriately in day-to-day operations Strong organizational and project coordination skills with attention to detail and follow-through Strong written and verbal communication skills, including the ability to prepare reports, summaries, and supporting documentation Ability to work collaboratively with clinical, administrative, and leadership teams across the organization Ability to exercise sound judgment in addressing non-routine issues and determining when escalation to the Chief Quality Officer is required Ability to maintain confidentiality and handle sensitive information in accordance with regulatory and organizational standards Must possess excellent oral and written communication skill. Ability to write clear concise policies, narratives and reports. Outstanding skills in data collection, analysis, interpretation, and presentation. Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Skill in facilitating/conducting training for various stakeholders: Employees/Staff, Providers, Managers, Governing Body members, etc. Demonstrated leadership ability. Must be able to work well with others in a professional team-oriented environment. Must be able to approach staff about quality issues with tact and diplomacy. Ability to develop and maintain effective working relationships with health care personnel from various disciplines. Ability to maintain strict confidentiality of medical records and adhere to the standards for health record-keeping, HIPAA and Privacy Act requirements. Ability to analyze clinical data, prepare written reports and plans, make informed decisions, take appropriate action and follow through within scope of responsibility. Ability to establish methodologies and create consensus to achieve new goals and improve outcomes affecting health care delivery. Ability to conduct research with applicable requirements from regulatory organizations. Ability to adapt supervisory techniques and theories to personnel and patient issues; must base decisions on solving problems and/or removing barriers. Ability to plan, develop, manage, prioritize, evaluate and problem-solve in order to effectively anticipate long term needs as well as balance current workload demands.
QUALIFICATIONS, EXPERIENCE, EDUCATION
Minimum Qualifications:
Failure to comply with minimum position requirements may result in termination of employment.
REQUIRED
to have a minimum of a bachelor's degree in healthcare, public health, business, or related field (Must submit copy of diploma or transcripts with application).
REQUIRED
Minimum of two (2) years of progressively responsible experience in healthcare quality, quality improvement, compliance activities, healthcare operations, audit preparation, incident reporting and tracking, performance monitoring, and/or accreditation readiness within a healthcare environment.
REQUIRED
Demonstrated experience supporting healthcare quality, quality improvement, compliance activities, audit preparation, incident tracking and reporting activities, data tracking, complaint or performance monitoring, and/or accreditation readiness within a healthcare environment.
REQUIRED
to have computer experience, using word processing, database and spreadsheet software.
REQUIRED
to submit to TB skin testing (as needed) and adhere to KTHFS staff immunization policy in accordance with the Centers for Disease Control immunization recommendations for healthcare workers.
REQUIRED
to submit to a background and character investigation, as per Tribal policy. Following hire must immediately report to Human Resource any citation, arrest, conviction for a misdemeanor or felony crime.
REQUIRED
to accept the responsibility of a Mandatory Reporter in accordance with the Klamath Tribes Juvenile Ordinance Title 2, Chapter 15.64 and General Council Resolution #2005 003, all Tribal staff are considered mandatory reporters.
PREFERRED QUALIFICATIONS
Experience working in Tribal health, Indian Health Service (IHS), FQHC, or other community-based healthcare settings Experience supporting accreditation readiness or external audits (e.g., AAAHC, Joint Commission, or similar) Experience with healthcare data analysis, reporting, or performance measurement systems Knowledge of quality improvement methodologies (e.g., Lean, Six Sigma, PDSA cycles) Relevant certifications such as: o Certified Professional in Healthcare Quality (CPHQ) o Certified Lean Practitioner (CLP) or similar Advanced degree in Public Health, Healthcare Administration, Business Administration, or related field Clinical or healthcare operations experience sufficient to understand care delivery workflows (clinical licensure not required)
INDIAN PREFERENCE
Indian and Tribal Preference will apply, as per policy. (Must submit tribal documentation with application to qualify for Indian Preference.)
ACKNOWLEDGEMENT
This position description is intended to provide an overview of the requirements of the position. It is not necessarily inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.
APPLICATION PROCEDURE
Submit a Klamath Tribal Health & Family Services Application for Employment with all requirements and supporting documentation to:
Klamath Tribal Health & Family Services ATTN:
Human Resource 3949 South 6th Street Klamath Falls, OR 97603 hr@klamathtribalhealth.org
IT IS THE RESPONSIBILITY OF THE APPLICANT TO PROVIDE SUFFICIENT INFORMATION TO PROVE QUALIFICATIONS FOR TRIBAL POSITIONS.
Please Note:
If requirements are not met, i.e., submission of a resume in lieu of a tribal application or not including a required certification, your application will not be reviewed and will be disqualified. Indian Preference will apply. In accordance with Klamath Tribal policy, priority in selection will be given to qualified applicant who present proof of eligibility for "Indian Preference". Applications will not be returned.
