Quality Assurance Specialist II

Quality Assurance Specialist

II ALBERTINA KERR CENTERS - 2.8

Portland, OR Job Details Full-time $23 an hour 1 day ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Employee assistance program Vision insurance Pet insurance Qualifications Collaborate with healthcare professionals Accreditation standards (regulatory compliance area) Regulatory compliance Data reporting Mid-level Quality assurance Bachelor's degree Continuous improvement Driving Quality improvement Risk management Escalation handling 2 years Healthcare compliance Data-driven decision making Communication skills Cross-functional communication Time management Database software proficiency Full Job Description Join Albertina Kerr as a Quality Assurance Specialist II Albertina Kerr empowers people with intellectual and developmental disabilities, mental health challenges and other social barriers to lead self-determined lives and reach their full potential! What You'll Do As a Quality Assurance Specialist II, you'll serve as a key liaison between program leadership and external partners, helping to manage risk, ensure compliance, and support continuous improvement. You'll be part of a collaborative QA team that drives data-informed decisions and upholds the highest standards of care and service. Key Responsibilities Monitor and manage documentation related to investigations, audits, and compliance reporting. Collect, analyze, and report on data related to quality, risk, and regulatory standards. Act as point of escalation for internal complaint and grievance processes, ensuring timely and policy-compliant resolution. Support licensing, accreditation, and policy implementation efforts. Collaborate with clinical and administrative teams to meet documentation and reporting requirements. Conduct interviews with individuals supported, focus groups, and contribute to skills development initiatives. Participate in cross-functional projects and process improvement efforts. Other duties as assigned. Why Join Kerr? Be part of a mission-driven organization with a long-standing commitment to community impact. Work in a supportive, inclusive, and values-based culture. Enjoy opportunities for professional growth and development. Paid medical, dental, and vision employee benefits Paid basic life & accident insurance and short- & long-term disability Paid internal training and career development Paid holidays and generous time off 401(k) retirement savings plan with up to 4% employer match 24-hour Employee Assistance Plan (EAP) that provides resources for everything from mental health to pet insurance and financial counselling

Qualifications:

Two years' experience in Human Services or related Field. Bachelor's degree preferred. Two years' experience performing compliance or risk management related activities preferred. Proficient in Excel and database systems. Strong organizational and time management skills. Detail oriented, well organized, and possess problem solving skills. Ability to work with tight deadlines in a dynamic environment. Effective oral and written communication skills. Ability to work independently and collaboratively across departments. Reliable transportation and ability to drive to various Kerr service locations. Ability to meet all background check and reference requirements.

Work Location:

In person