Associate Connection Center

Associate Connection Center Horsham, PA 07 Jun 2026 22636897 Summary Horsham, PA In-Person Competitive Salary 0 Years Experience Bachelor's degree No Commission 40.00 hours per week / Day Shift / Full-Time Description Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmann's or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves. #LI-NP1 Come join the largest baking company in the world and our family of 20,000 associates nationwide! Top Reasons to Work at

Bimbo Bakeries USA:

Salary Range:

$56,500 - $73,400 Annual Bonus Eligibility Comprehensive Benefits Package Paid Time Off 401k &

Company Match Position Summary:

The Associate Manager, Consumer Relations - Sales Ticketing & Quality Oversight is responsible for end-to-end management, governance, and quality assurance of the Sales Ticketing process. This role ensures accurate case handling, proper bakery assignment, and timely resolution of customer issues, while maintaining high standards of data integrity, compliance, and customer communication. This position plays a critical role in safeguarding brand reputation by overseeing quality alerts, internal complaint processes, and customer response communications, while holding cross-functional partners accountable for timely and effective follow-up.

Key Responsibilities:

Sales Ticketing Process Management Quality Assurance & Front-Line Oversight Review and audit work completed by front-line Consumer Relations associates to ensure: Develop and maintain quality standards and audit processes to minimize errors Partner with training teams to reinforce standards and address recurring issues Quality Alerts & Risk Monitoring Internal Complaint Management Customer Correspondence & Response Letters Create customer response letters related to quality concerns based on bakery responses Ensure all communications are: Oversee high-risk or escalated customer communications Ensure all letters are tracked, documented, and entered into system appropriately Bakery Accountability & Follow-Up Cross-Functional Collaboration Work closely with: Ensure alignment on processes, priorities, and escalations Support system enhancements and process improvements tied to

Sales Ticketing Leadership Competencies:

Education and Work History:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ]]> Additional Details How To Identify Potential Job Scams

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