Quality Assurance Specialist (Auto Appraiser/Desk Review)

Company Description SCA is a claims management firm that has been a leading provider to the insurance industry for more than four decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle or property owner's experience is paramount and deserves all possible attention and care. Through successful interactions our insurance customers will continue to rely on us above our competitors.

Job Duties:

• Maintain comprehensive knowledge of and strict compliance with all SCA policies, procedures, and quality standards.
• Complete all assigned quality control audits daily, ensuring adherence to production and turnaround expectations established by QAM.
• Review, revise, and correct appraisal files and estimates as necessary to meet quality and regulatory standards.
• Assist with estimate writing and technical file development when assigned.
• Validate that all appraisal files comply with applicable state statutes, insurance regulations, and client requirements.
• Manage and resolve escalated issues within the designated territory involving clients, internal staff, appraisal vendors, and franchise partners.
• Serve as the primary quality and compliance resource for the assigned territory.
• Identify trends, deficiencies, and performance gaps within appraisal file handling and recommend corrective action.
• Assist in developing and implementing claim handling and monitoring tools to ensure consistent quality of claim products.
• Identify technical training needs for vendors and franchise partners and provide recommendations to QAM for development.
• Ensure all vendors and franchise partners within the territory are informed of and adhere to regulatory requirements and SCA standards.
• Coordinate and conduct quality evaluations, follow-up reviews, and re-audits to verify corrective actions and sustained improvement.
• Seek and incorporate coaching or collaboration from senior leadership SR QAS when appropriate.
• Support continuous improvement initiatives to enhance file quality, compliance, and operational effectiveness.
• Perform additional duties as assigned by management.
• All other duties as assigned by management.

Job Qualifications:

High School diploma or GED or equivalent combination of education and experience required. Display a competent level of computer literacy. PC and Windows a must. Knowledge of Auto Physical Damage claims processes. Must type 40+ words per minute. 3-5 years Auto Physical Damage estimating experience. Strong understanding of appraisal estimating software such as Audatex, Mitchell and CCC. Strong technical aptitude in regard to software applications such as the Microsoft Office Suite. Familiar with the use and application of claims management processes and software.

Job Type:

Full-time Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you live 40 miles or less from Burbank, CA 91505?

Experience:

Auto Appraising:

3 years (Required)

Work Location:

Hybrid remote in Burbank, CA 91505