STARS Quality Specialist

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Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise. We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more. The Quality STARS Specialist supports a clinical health plan's CMS Star Ratings performance by monitoring quality measures and translating data into actionable insights that improve care delivery, member experience, and outcomes. Partners with clinical, quality, pharmacy, provider, and operational teams to identify performance gaps, support outreach and care gap closure initiatives, and track progress across HEDIS, CAHPS, HOS, and related measures. Serving as a subject matter expert in Star Ratings methodology and analytics, supports regulatory compliance, audit readiness, program coordination, and process improvement to strengthen quality performance and operational effectiveness.

Principal Duties and Responsibilities:

Data Monitoring and Reporting o Track performance on CMS Star Ratings measures across HEDIS, CAHPS, HOS, pharmacy, and operational metrics. o Prepare routine and ad hoc reports for leadership, quality teams, and operational partners. o Identify performance gaps using data analysis and recommend targeted interventions. o Maintain dashboards, scorecards, and measure level documentation. o A subject matter expert for the STARS analytics tool Quality Improvement Support o Assist in developing and executing quality improvement initiatives to raise Star Ratings. o Support provider and member outreach campaigns aimed at closing care gaps. o Coordinate with clinical teams to ensure timely completion of preventive screenings, chronic condition management, and medication adherence activities. o Monitor progress of interventions and escalate issues when performance lags. Cross-Functional Collaboration o Work closely with departments such as Quality, Clinical Operations, Member Experience, Provider Relations, Pharmacy, and IT. o Support provider engagement efforts, including distributing measure education, performance summaries, and best practices. o Participate in internal workgroups focused on improving specific STARS measures. Regulatory & Compliance Support o Stay current on CMS Star Ratings methodology, technical specifications, and regulatory updates. o Ensure internal processes align with CMS requirements and audit expectations. o Assist with documentation for audits, mock audits, and compliance reviews. Program Coordination & Administration o Manage timelines, deliverables, and project tracking for STARS initiatives. o Support vendor coordination, including data exchange, reporting, and performance monitoring. o Maintain organized records of program activities, interventions, and outcomes. o Assist with annual planning for STARS strategy and operational execution. o Help design and execute outreach campaigns to improve member experience and close gaps in care. o Support provider education on measure requirements, coding accuracy, and documentation standards. o Coordinate distribution of materials, toolkits, and communications. Process Improvement o Identify workflow inefficiencies and recommend enhancements to improve measure performance. o Support implementation of new tools, processes, or technologies that streamline STARS operations. o Document standard operating procedures (SOPs) and maintain process guides. o Breaks complex topics into meaningful chunks of information. o Seeks out multiple sources to gather information. Qualifications Education Bachelor's Degree required (experience can be substituted in lieu of degree); Master's Degree preferred Experience At least 2-3 years of experience in a CMS STARs role, specializing in STARs program execution required At least 2-3 years experience managing STARs data, data validation, and outcomes required. At least 5-7 years in health plan quality in a managed care organization highly preferred Experience in healthcare quality, STARs initiatives, population health, or related program coordination highly preferred Familiarity with QI methodologies and regulatory standards highly preferred Experience working with diverse communities or in community health, managed care, or hospital quality departments preferred Experience with SDOH screening tools, community partnerships, or health literacy initiatives preferred Certification in healthcare quality or equity (e.g., CPHQ, CPHE, Lean Six Sigma) preferred Knowledge, Skills, and Abilities In-depth knowledge of healthcare regulations, accreditation standards, STARs program and quality improvement methodologies. Strong understanding of document management systems (DMS), such as SharePoint, OpenText, or Documentum, to manage digital files, track revisions, and maintain version control. Familiarity with cloud storage systems and collaboration tools like Google Drive, Dropbox, and Microsoft OneDrive. Experience with electronic records management (ERM) and data retention policies. Demonstrates awareness of importance of security, scalability, reliability and feasibility in solutions Seeks out information to better understand impacts of design and implementation of systems Evaluates service areas to identify opportunities for automation Ability to draft, revise, and implement company policies and standard operating procedures. Knowledge of compliance standards, including industry-specific regulations (e.g., healthcare HIPAA regulations, financial regulations, state and federal rules). Strong organizational skills to ensure policies and documents are properly filed, categorized, and easy to access. Ability to spot discrepancies or issues in documents and ensure compliance with required guidelines. Understanding of legal and regulatory requirements for document retention and management, including data privacy and security laws. Knowledge of audit procedures and the ability to prepare documentation for audits. Excellent written and verbal communication skills for drafting policies and procedures, as well as providing guidance to employees about document handling and compliance. Ability to train staff on document management practices and policy changes. Experience using document management software and workflow tools to streamline document processes and improve efficiency. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools is often required. Familiarity with document control software for versioning, workflow management, and access permissions. Ability to manage multiple tasks or projects simultaneously, adhering to deadlines and ensuring that policies and documents are up to date. Experience with project management software, such as Trello or Microsoft Project, is beneficial. Ability to identify issues with document flow, retention, or compliance and propose solutions to resolve them. Strong critical thinking skills for analyzing policies and procedures to ensure they align with organizational goals and legal requirements. Excellent interpersonal skills, including the ability to influence others at all levels of an organization. Additional Job Details (if applicable) Working Conditions This is a remote role that can be done from most US states Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $63,648.00 - $90,750.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system—we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.