Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Lead Quality Assurance Officer

Job

Holiday Inn Club Vacations

Myrtle Beach, SC (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/12/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
37
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
COMPANY BENEFITS
Growth Opportunities 401K Comprehensive Benefits
  • Health, Dental and Vision Plans. EAP
  • Employee Assistance Program PTO
  • Paid Time Off Discounts through IHG including additional discounted employee benefits through our company Perks website Tuition Reimbursement & Continuing Education Courses Outstanding Company Culture Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations.
The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers' issues, concerns, and questions.
ESSENTIAL DUTIES AND TASKS
Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners. Confirms sales and verifies contracts for HICV sales. Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business. Assist the manager on site with: Training and coaching Generating QAO schedule Updating Contract hold reports Conduct 60 day ride evaluations Assist team with correspondence from owners requests Assist team in attempting to save a sale when presenting with a cancelation Provide timely requests for collateral materials inventory
QUALIFICATIONS
Must be process oriented with attention to detail Self-directed and independent with projects but works as a team player Excellent customer service skills Strong oral and written communication skills Strong work ethic and a high energy level Strong administrative, organization, and planning skills Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.