Quality Control Technician

Monitor the manual indexing queue of unassigned images Prioritize the batches in the queue and retrieve the batches for processing Review each electronic image in the batch Determine the correct patient name, medical record number, account number, and document type for each image Review and determine if the image should be: Added as a new document Replaced with an existing document Inserted into an existing document Deleted Index the imaged record appropriately by selecting the correct patient, medical record number, and encounter Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate Added as a new document Replaced with an existing document Inserted into an existing document Deleted Determine the readiness of the batch for quality control Locate the electronic record for verification against the paper record Review each image in the batch and verify the following: Correct patient name and account number Proper document type Image quality (readable, orientation, multiple sides, etc.) Verify receipt of all interfaced documents (transcriptions) for each encounter For each page scanned or interfaced with errors: Rearrange out-of-order images within the electronic document Relocate electronic images that are incorrectly filed in another department Relocate electronic documents that are incorrectly filed in an encounter Replace electronic images and documents that have unacceptable image quality or have been updated Modify the document type or misfiled electronic documents Generate an error log and forward to the Operations Manager Understand and use the department computer system in an effective and proficient manner Adhere to Chesapeake Regional Medical Center's confidentiality policy for all information related to patients, family, hospital employees, physicians, and clients Correct patient name and account number Proper document type Image quality (readable, orientation, multiple sides, etc.) Rearrange out-of-order images within the electronic document Relocate electronic images that are incorrectly filed in another department Relocate electronic documents that are incorrectly filed in an encounter Replace electronic images and documents that have unacceptable image quality or have been updated Modify the document type or misfiled electronic documents Adhere to the Service Excellence Standards and Expectations at Chesapeake Regional Medical Center Exhibit excellent customer relations to patients, visitors, physicians, and co-workers Exhibit courteous communication skills and an ability to work with others, exercising good judgment in performance of job duties Demonstrate courtesy, compassion, and respect to others in adherence of the hospital's philosophy and policy for promoting positive work and customer environments Work as a team to continuously improve work quality Demonstrate a commitment to flexible work schedules when it is necessary to ensure patient care Present self in a positive manner as reflected by personal attire and etiquette Attend required hospital-wide orientations, meetings, and in-services Reports to:

Operations Manager Supervises:

None Responsibilities:

N/A Minimum Required Education:

High school diploma

Preferred Education:

Associate's Degree in Health Information Technology 3+ years in a Health Information Department in an acute care setting Extensive working knowledge of medical terminology and medical record content and format for inpatients and outpatients Preferred candidates will hold a current RHIT certification High School or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.