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Quality Assurance Specialist

Job

Robert Half

Richmond, VA (In Person)

Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 6/17/2026

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Job Description

We are looking for a Quality Assurance Specialist to support quality review activities within the real estate and property sector. This long-term contract position is ideal for someone with strong mortgage servicing knowledge who can evaluate work accurately, identify issues, and deliver clear findings. The role requires a thoughtful approach to testing, call monitoring, and data review while helping maintain high standards across servicing-related processes.
Responsibilities:
  • Review loan servicing activities and related quality records to confirm accuracy, consistency, and compliance with established standards.
  • Monitor calls and assess interactions carefully, documenting observations and communicating clear, well-supported results.
  • Analyze servicing data and testing outcomes to identify defects, trends, and opportunities for process improvement.
  • Perform manual and automated quality assurance testing using tools such as Selenium to validate system behavior and workflow performance.
  • Work with internal stakeholders to investigate issues, clarify findings, and support timely resolution of identified gaps.
  • Maintain detailed audit trails, testing evidence, and reporting materials to support ongoing quality oversight.
  • Evaluate processes tied to mortgage servicing, including default and performing loan activities, for adherence to expectations.
  • Use servicing platforms to review information, track quality outcomes, and support operational accuracy.

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