Zee Company - Water & Energy - Service Technician

Zee Company, a member company of the Vincit Group, is seeking full-time Service Technician for our Water and Energy division. The Vincit Group is a single source provider with a network of eight member companies that deliver maximum efficiency through the vertical integration of chemical services, contract sanitation management, as well as automation and engineering solutions. The Vincit Group Services provides IT, finance, marketing and human resources support to the member companies. We currently have over 8,000 associates among all member companies in the organization. Zee Company is a respected leader in engineered chemical treatment programs for sanitation, intervention, water, wastewater, and process systems with over 1,500 products available. Our clients include some of the most prestigious and well known food brands in the world, and we protect their brand names by ensuring that their products are free from bacteria that could contaminate the nation's food supply. Privately held and headquartered in Chattanooga, Tennessee with distribution centers strategically located throughout the nation, we are a national leader in Chemical Application. For more information on Zee Company, visit our website at http://www.vincitgroup.com/zee/ JOB SUMMARY The Service Technician plays a direct role in ensuring customer satisfaction by servicing a majority of the existing accounts in his or her area. Inspect customer water system equipment and prepare service estimates. Obtain water samples for field analysis or send them to the home office for further analysis when needed. Creates analysis write-ups, and contacts customers to recommend treatment to control levels of substances in water. Attempts to resolve problems encountered with customer's water-treatment process. Performs follow-up test on water in customer water system, utilizing test kit, knowledge of chemical treatment, and reference manual. Explain test results to customers. Observes changes in customers' water analysis and recommends the amount, and type, of chemical additives necessary for water treatment.

ESSENTIAL JOB FUNCTIONS

Install, service, and maintain a wide range of water treatment systems, including water softeners, filtration systems, reverse osmosis units. Perform water quality testing and system diagnostics to identify and resolve performance issues. Educate customers on system usage, maintenance, and best practices. Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations. Maintain customer records, using automated systems. Inspects, tests, and observes chemical changes in water system equipment, utilizing test kit, reference manual, and knowledge of chemical treatment. Completes special projects upon request, and other duties may be assigned.

POSITION REQUIREMENTS

Required:

Must possess strong customer service focus, social and interpersonal skills, active listening skills, and effective communication skills. Must be able to excel in a fast-paced environment and meet time-sensitive deadlines.

Preferred:

Beneficial to have strong critical thinking, persuasion, and comprehension skills. Mechanical aptitude is highly desirable. Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes the use of chemicals and their interactions, danger signs, production techniques, and disposal methods.

EDUCATION

Preferred:

Post-secondary education preferred.

EXPERIENCE

Preferred:

1-3 years of experience working in chemical, sanitation, food protection, food manufacturing or related field. Working knowledge of Microsoft Outlook, Word, and Excel highly preferred.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

On the road