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Communications Manager
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City of Berkeley Police Department
Berkeley, CA (In Person)
$159,929 Salary, Full-Time
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Job Description
The City of Berkeley is seeking an experienced and collaborative Communications Manager to lead operations within the Communications Center Bureau. This role oversees emergency and non-emergency dispatch communications supporting Police, Fire, and Emergency Medical Services in a fast-paced, 24/7 public safety environment. The ideal candidate is a confident and approachable leader with experience supervising public safety communications staff, managing operations, and supporting teams through organizational change. This position requires strong decision-making skills, operational leadership, and the ability to maintain high service standards under pressure. Key Responsibilities Manage daily operations of the Communications Center Bureau Develop and implement policies, procedures, and operating standards Oversee staffing, scheduling, recruitment, retention, and employee development Evaluate and maintain communications systems and equipment Lead operational improvements and support implementation of new technologies Ensure effective response to approximately 5,000 monthly emergency and non-emergency calls Foster a positive, supportive, and accountable team culture Coordinate training, performance management, and employee wellness initiatives Collaborate with internal departments and external public safety partners Qualifications High school diploma or equivalent required Completion of 60 college semester units (or equivalent) in business administration, public administration, criminal justice, or a related field preferred Five (5) years of progressively responsible experience in a public safety communications center At least one year in a supervisory or administrative role Two years of direct emergency dispatching experience required Strong leadership, communication, and problem-solving skills Preferred Certifications P.O.S.T. Dispatcher Certification Emergency Medical Dispatcher Certification Civilian Supervisor or Instructor Certification ICS 100, 200, 300, 400, 700, and 800 certifications Additional Requirements Ability to pass a psychiatric evaluation and P.O.S.T. background investigation Availability to work evenings, weekends, holidays, and emergency assignments as needed Valid California driver's license and satisfactory driving record Why Join Berkeley? The City of Berkeley offers a collaborative and mission-driven work environment focused on innovation, diversity, and community service. Employees enjoy meaningful public service careers, professional growth opportunities, and the chance to make a direct impact on the community