Client Resource Manager (CRM)

Salary:

$75k - 80k per year

Reference:

JOB-1814

Client Resource Manager Full-Time | Healthcare Services About First Place Pediatrics At First Place Pediatrics, we're on a mission to raise the standard of pediatric home care — for families, nurses, and the children we serve. As a network of boutique pediatric health providers, we specialize in long-term, high-acuity care that's reliable, consistent, and built on real commitment. We believe caring for medically complex children isn't a pick-up-a-shift job — it's a calling. That's why we invest in our people, our processes, and our partnerships to create a system that truly works. If you're driven by purpose and want to be part of something better, we'd love to meet you. About the Role Are you a relationship-driven professional with a passion for healthcare? We're looking for a Client Resource Manager to serve as the essential link between our clients — including hospitals, medical groups, insurance providers, and individual patients — and our internal teams. In this role, you'll ensure every client receives outstanding, tailored service while keeping operations running smoothly behind the scenes. What You'll Do Build and maintain strong, long-lasting relationships with healthcare clients, including hospitals, medical groups, insurance providers, and individual patients Coordinate medical resources — including staff, equipment, and facilities — to meet client requirements efficiently Serve as the primary point of contact for client inquiries, concerns, and requests; troubleshoot and resolve issues in a timely manner Tailor services to each client's unique needs, ensuring alignment with client expectations and organizational standards Oversee client contracts and assist with negotiations and renewals as needed Guide new clients through onboarding and provide educational support on available services and medical processes Collaborate with billing and finance teams to ensure accurate, timely invoicing and resolve billing discrepancies Collect and analyze client data; prepare reports on service delivery, engagement, and resource utilization Partner with healthcare providers, medical staff, and administrators to ensure high-quality, timely service delivery Identify and implement best practices to continuously improve service delivery and client satisfaction Qualifications Bachelor's degree in Healthcare Administration, Business Administration, or a related field (preferred) 3-5 years of experience in healthcare client management, medical services, or healthcare operations Strong knowledge of medical terminology, healthcare services, and client management processes Excellent communication and interpersonal skills with the ability to build rapport across diverse client groups Strong organizational and multitasking abilities with keen attention to detail Proven problem-solving skills with the ability to resolve client issues efficiently Knowledge of healthcare regulations, insurance processes, and compliance standards (e.g., HIPAA) Proficiency in Microsoft Office Suite