CRM Manager

Job description Adecco Creative and Marketing is seeking a sharp, organized, and proactive Operations Coordinator to serve as the operational glue for growth-focused teen campaigns. This role is a unique hybrid of hands-on execution and strategic scaling, acting as the bridge between manual workflows and future automation. The ideal candidate is a subject matter expert who executes with urgency and a customer-first mindset, solving complex technical and operational challenges inherent in launching new campaigns and growing products across multiple teen subsegments.

What You'll Do CRM & Lifecycle Management:

Own the end-to-end execution of select CRM campaigns, including building, launching, and measuring targeted communications to drivers and riders.

Promotion Execution:

Manage the full lifecycle of promotion campaigns, from initial request through precise audience targeting and clear, compliant end-user terms.

Analytics & Performance Monitoring:

Monitor campaign performance, pull results, estimate incrementality, and make data-driven recommendations for scalability.

Process Improvement & Codification:

Document operational best practices and help define functional requirements to support future growth and automation efforts.

Cross-Functional Collaboration:

Coordinate with key stakeholders across Marketing, CRM, and partner teams to ensure seamless campaign execution.

What You'll Need Experience:

2-3 years of relevant experience in operations, logistics, or project coordination within a fast-paced, high-growth environment.

Grit & Autonomy:

High ownership mentality with a "no task too small" approach and the ability to operate independently.

Analytical Rigor:

Strong ability to measure and analyze CRM and promotion performance, using insights to improve targeting and ROI.

Problem-Solving Skills:

Proven track record of solving complex customer problems and navigating technical ambiguity.

Communication:

Excellent communication skills with the ability to collaborate effectively with operations leaders, internal partners, and external vendors.

Precision:

Exceptional attention to detail, particularly when working with CRM tools, workflows, and creative assets. Keywords candidate-relationship-management crm customer-relationship-management-crm subject-matter-expert-sme analytics data-analytics monitor-and-analyze-performance scalability process-improvement policies-and-practices maintenance-repair-and-operations-mro logistics-and-procurement environment-health-and-safety-hsse ecology-environment roi-analysis