Manager, Engagement Center

Posting Details Position Information Working Title Manager, Engagement Center Department Annual Giving Compensation Title Position Number 30031300 Position Status Regular Work Schedule 1:30pm-9:00pm weekdays. Some weekend hours needed Hours per Week 37.5 Months per Year 12 Purpose of Position The Engagement Center Manager provides strategic leadership and daily management of the Engagement Center at Northern Kentucky University. This position oversees a team of student ambassadors responsible for delivering personalized, multi-channel outreach (phone, text, email, and video) to alumni and donors. The Manager designs and implements a cadence-based engagement program aligned with the Annual Giving (AG) solicitation plan to optimize donor engagement, qualify prospects for major gift referral, increase donor retention, and upgrade annual donors—especially to the President's Society level ($1,000+). This role blends strategy, analytics, coaching, and content development to ensure outreach is meaningful, personalized, and results-driven.

Primary Responsibilities Summary of Responsibilities:

Strategic Engagement & Annual Giving Alignment:

Lead the design and execution of individualized engagement strategies that align constituent passions with university priorities. Develop and manage student ambassadors in strategic outreach cadence that aligns with the overall Annual Giving solicitation calendar (emails, appeals, giving days, fiscal year-end, calendar year-end, etc.). Collaborate closely with the Annual Giving team to ensure engagement center activity supports institutional fundraising goals.

Multi-Channel Outreach Management:

Develop calling, texting, email, and video scripts aligned with campaign messaging and annual giving priorities. Ensure all outreach reflects best practices in personalization, compliance, and donor stewardship.

Other:

Data, Reporting & KPI Management

• Establish, monitor, and report KPIs related to engagement rates, contact rates, donor retention, upgrades, referrals, and revenue. Crowdfunding/Impact Initiatives
• Support project planning and execution (e.g., Impact NKU crowdfunding or similar initiatives), including timing and promotional strategy. Assist with creation, management, and optimization of giving pages and engagement tools. Qualifications Bachelor's Degree and three (3) years
• sales, marketing or communications experience.

Minimum of three (3) years related management experience. Excellent written and verbal communication Good customer service Fundraising and Donor Management Good understanding of Microsoft Office package, Raisers Edge, SAP, Excel Knowledge of online giving, giving day, call center, and text software/platforms is a plus. Any candidate selected for this position will be required to undergo a pre-employment criminal background check as mandated by state law. Minimum Education Bachelor's Degree Preferred Education Bachelor's Degree Minimum Experience 3 years Salary $50,739 minimum annually Pay Grade S72 Posting Detail Information Requisition Number 2026S2336 Job Open Date 05/05/2026 Job Close Date Quick Link https://jobs.nku.edu/postings/15528 Is this an internal only posting? Supplemental Questions Required fields are indicated with an asterisk (

• ).

What is your highest level of education? Bachelor's degree Master's degree or higher Documents Needed to Apply Required Documents Resume Cover Letter/Letter of Application References Optional Documents