Customer Relations Director

Customer Relations Director - ( 26141569 ) The Mission of the Office of the Secretary of State is to protect the integrity of elections, be an asset to businesses and preserve official history. Business /Customer Service Direct and manage customer service and communication to Montana businesses Lead the overall direction and implementation of strategic and performance goals of business service division Prioritize and implement system improvements for our businesses through the partnership with the Vendor Ensure responses and solutions are provided to our customers within as outlined in the performance metrics Identify opportunities for enhancing services and finding efficiencies through internal and external partnerships Represent our office and attend business community events and meetings Lead by example a positive work culture and fostering and growing employee engagement Communicate and track legislation during the interim and session and help implement and understand impacts Communications/Strategy Create print/web graphic products using a variety of application tools. Plan and create graphics and content for internal and external communications. In coordination with the communication director, develop and implement comprehensive communication and digital marketing strategy. Ensure systematic publication of high quality and high impact content. Bachelor's degree in public administration, business, or a specified field of expertise relevant to the program. Five years of job-related experience. Other combinations of education or experience may be substituted.

Applicant Pool Statement :

If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Training Assignment :

Not Applicable Salary:

$ 45.00 - 47.00

Hourly Telework Eligibility :

Not Telework Eligible Benefits Package Eligibility :

Health Insurance, Paid Leave & Holidays, Retirement Plan Number of Openings :

1

Employee Status :

Regular Schedule :

Full-Time Job Type :

Standard Shift :

Day Job Travel :

Yes, 5 % of the

Time Primary Location :

Helena Agency :

Secretary of State's Office Union :

000 -

None Posting Date :

Jun 22, 2026, 10:45:35 PM Closing Date (based on your computer's timezone) : Jun 28, 2026, 5:59:00

AM Required Application Materials :

Cover Letter, Resume Contact Name :

Julie Lake |

Contact Email :

julake@mt.gov |

Contact Phone :

4064445528 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.