Community Engagement Manager

The Community Engagement Manager plays a key role in advancing the mission of Ronald McDonald House Charities of the Red River Valley by supporting communications, volunteer engagement, and community partnerships. This position manages the organization's social media presence, helps deliver an exceptional volunteer experience, and supports programs and partnerships that connect the community to our work. The ideal candidate is highly organized, collaborative, and passionate about creating meaningful engagement that supports families with seriously ill or injured children.

Core Accountabilities:

Coordinate Social Media Presence:

Coordinate and manage a dynamic and mission-centered Social Media presence and actively manage RMHC-RRV's online reputation. Develop a strategy and content calendar that best supports the organization's marketing and fundraising goals. Administer budget and implement paid advertising on social media. Create and implement social media posts with a balance of information, inspiration, engagement, mediums, and calls to action. Serve as community manager for all

RMHC RRV

social media sites and manage interactions with constituents by timely responding and engaging with social media activity. Produce monthly e-newsletter and additional emails as needed. Assist with website Assist with print newsletter as needed. Manage online wish lists and social posts for most-needed items in conjunction with the Director of Family Services. Track, analyze and optimize social media data to best meet strategic objectives Seek out trends, research, education and training related to PR and social media

Support Volunteer Engagement:

Serve as back-up for volunteer inquiries and volunteer support on-site. Recruit volunteers, utilizing awareness events (booths, speaking, and online) as needed. Provide tours as needed. Thank volunteers in a genuine and timely fashion. Plan and execute volunteer recognition events for National Volunteer week (April) and Thanksgiving (Nov.) in conjunction with Mission Support Specialist - Operations. Manage day-of volunteers at

RMHC-RRV

events.

Manage the Family Room program:

Coordinate with hospital partners to ensure adherence to Service Provider Agreement, coordinate process changes, and maintain strong partner relationship. Recruit, train and schedule volunteers to staff the Family Room. Ensure Family Room is stocked for family use. Manage usage data for the Family Room program. Compile and report data as needed.

Oversee McDonald's Round-Up Program:

Manage the execution of the McDonald's Round-Up program. This includes tracking of Round-Up funds and incentive benchmarks, creation and distribution of quarterly store and management incentives, and creation of distribution of marketing materials. Work closely with McDonald's Owner/Operators and General Managers regarding Round-Up Program through regular communication. Coordinate Giving Tree program with McDonalds including getting ornaments to the restaurants, collection of items, and thanking stores for their participation in coordination with Mission Support Specialist - Operations. Assist Development Director with community engagement including: Pop tab collection and presentations Vendor booths and fairs School group tours Mission presentations Third party fundraising events Other events as needed. Complete other tasks as assigned.

Skills and Competencies:

A heart for helping others and belief in our mission Deliver exceptional hospitality and "customer service" Exceptional written, oral and interpersonal communication skills A multi-tasker who can effectively manage several projects with multiple deadlines Excellent organizational skills A collaborator who takes initiative and participates as a flexible and responsive team member Knowledge of Microsoft Office products Ability to thrive in a fast-paced environment with multi-faceted demands and deadlines Understanding of the concepts of confidentiality and personal and professional boundaries A can-do attitude and heart for embracing "other duties as assigned" as they relate to our strategic goals

Pay:

$48,000.00 - $55,000.00 per year

Benefits:

Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person