Customer Relation Management (CRM) Associate

Customer Relation Management (CRM) Associate Malabar Gold And Diamonds - 3.9 Iselin, NJ Job Details Full-time $20 - $22 an hour 1 day ago Qualifications Process improvement Team development Attention to detail Data entry Organizational skills Full Job Description Who we are: Malabar Gold & Diamonds is the flagship company of Malabar Group, a leading diversified Indian business conglomerate. Established in 1993 in the Indian state of Kerala, Malabar Gold & Diamonds today has a strong retail network of over 450 outlets spread across 14 countries in addition to multiple offices, design centers, wholesale units and factories spread across India, Middle East, Far East & USA. With an annual turnover of $7 billion, the company currently ranks as one of the largest jewelry retailers globally. With 14 manufacturing units in India and GCC - the company currently has 12 exclusive jewelry brands to cater to the discerning needs of its customers. The group, owned by over 4,000 shareholders excels in quality products and services, and has more than 22,500 professionals from over 26 countries working for its continued success.

What you will do:

Customer Data Management Take ownership of customer and lead data management within the country, ensuring accuracy and completeness. Ensure customer data is enriched to enhance customer service capabilities. Providing support to store Customer Relationship Associates (CRAs) and Retail managers on customer data management, enrichment, and database quality improvement. Ensure all the data from marketing activities are entered by store CRA into database.

Utilization of CRM data:

Provide analysis of critical data such as new customer acquisition, dormant customer win-back, lost/pending analysis, customer feedback (through NPS surveys/google reviews etc) Manage the collection and tracking of telecalling and gift distribution reports by store CRA's and ensure these reports are maintained for accurate reporting purposes. Provide Customer Relationship Management (CRM) Reports to discuss in the meetings and assist the management team with other ad-hoc CRM reports. Work with the store CRAs to ensure all tasks are completed within the stipulated Turnaround Time (TAT) for telecalling, CRM tickets (complaints/queries/requests), and CRM calendar planning and execution along with Marketing.

Drive CRM excellence:

Suggesting/Identifying customer reach-out mechanism for various customer segments within the country. Process improvements Be the subject matter expert on CRM for the retail team and extended CRM teams within the region. What you bring to the table: 2-3 years of experience in marketing, customer service, retail, sales support, or a related role Strong MS Excel skills Under graduate degree or equivalent preferred Strong organizational skills and attention to detail Strong communication and people skills Positive attitude and willingness to learn Comfortable in customer-facing environments

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Work Location:

In person