COMMUNICATIONS OFFICER - COMMUNICATIONS CENTER

COMMUNICATIONS OFFICER - COMMUNICATIONS CENTER COMMUNICATIONS OFFICER

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION

To perform emergency dispatch for fire, police and ambulance personnel; to operate the communications center which serves the Ponca City and surrounding areas; and to gather, receive, record and disseminate information.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Communications Supervisor.

ESSENTIAL AND GENERAL FUNCTION

STATEMENTS--Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

Receives emergency service calls from the public requesting law enforcement, fire, ambulance, or other services; determines nature, location, and priority of calls; dispatches appropriate personnel and equipment. Maintains radio contact with field units using two-way communication systems; tracks status and location of units; maintains daily logs of calls and dispatch activity. Monitors, receives, transmits, and disseminates information for the Police Department and other agencies via telecommunications systems, including teletype. Monitors communications related to Police, Fire, EMS, and Public Works operations. Uses TDD and other telecommunications systems to coordinate emergency calls and relay information with other agencies. Maintains records of burglary and fire alarms for businesses and residences; dispatches appropriate response units. Reads and maintains current City maps, providing accurate directions and location information to emergency personnel. Receives and routes non-emergency calls to appropriate departments or personnel. Assists walk-in visitors and provides general information or referrals. Inputs and retrieves data using computer systems connected to local, state, and national networks. Maintains written records, logs, and timekeeping documentation. Monitors security systems, including closed-circuit television within the Police Department. Maintains regular and reliable attendance. Performs other duties as assigned, including requirements outlined in the offer of employment.

General Functions:

Appears in court as subpoenaed. Gathers information for reports and documentation. Searches female prisoners and photographs female victims of domestic violence, as required. Performs routine maintenance on communications equipment and maintains supply inventory. Performs related duties as assigned.

Knowledge of:

Rules and regulations governing radio communications systems. Radio broadcasting procedures and communication protocols. 9-1-1 system operations and emergency dispatch procedures. Recordkeeping principles and practices. Law enforcement codes, practices, and methods. Modern office practices, procedures, and computer systems.

Required Skills and Competencies:

Operation of radio transmitting equipment, 9-1-1 systems, and telecommunications devices. Operation of computer terminals, teletype systems, and standard office equipment. Typing and data entry at a rate necessary for successful job performance. Clerical and data entry functions, including maintaining logs and records. Communication with distressed, emotional, or irate individuals in a calm and professional manner. Decision-making and prioritization in high-pressure and emergency situations. Following oral and written instructions. Clear and concise verbal and written communication. Establishing and maintaining effective working relationships with coworkers, outside agencies, and the public. Working assigned shifts, including nights, weekends, and holidays. Maintaining focus and accuracy while performing multiple tasks simultaneously. Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Two (2) years of general clerical experience required. One (1) year of experience receiving and processing public service calls in a law enforcement or fire agency preferred.

Education:

High School diploma or GED, required. License or Certificate None required. Physical Requirements Sitting for extended periods of time. Frequent use of computer systems, radios, and communication equipment. Manual dexterity sufficient for typing and operating office equipment. Working Conditions Work is performed in a communications/dispatch center environment. Exposure to high-stress situations involving emergency response. Requires shift work, including nights, weekends, and holidays.