Communications Lead III

Description We are looking for a Communications Lead to shape and deliver communication strategies that support large-scale technology and business initiatives. This Long-term Contract position will focus on turning complex updates into clear, audience-appropriate messages for employees, leaders, and external stakeholders while helping drive engagement and confidence across the organization. This role is remote with occasional travel to the Allentown, PA office and works closely with cross-functional teams to maintain consistency, clarity, and alignment in every communication.

Responsibilities:

• Design and carry out communication plans for major IT and operational programs, ensuring information is delivered clearly, consistently, and at the right time.
• Convert technical project details into practical messaging that employees, leaders, and customer-facing groups can easily understand and act on.
• Provide strategic guidance to project sponsors and IT leadership on communication timing, stakeholder impact, and potential change-related risks.
• Partner with communications, HR, operations, and leadership teams to coordinate content reviews, secure approvals, and maintain message consistency.
• Develop written materials for multiple channels, including leadership updates, employee communications, stakeholder messaging, and customer-facing content.
• Collaborate with operational teams and business partners to support integrated communication efforts tied to implementation activities and customer experience goals.
• Track audience feedback and adoption concerns, then refine messaging approaches to improve understanding and engagement.
• Oversee communication project plans, monitor related budgets, and evaluate vendor-supported distribution performance to identify and implement improvements. Requirements
• Previous experience in communications, such as corporate communications, journalism, public relations, or product communications.
• Strong writing and editing skills with the ability to simplify complex technical or operational topics for varied audiences.
• Familiarity with Microsoft tools and standard business applications used for communication planning, content development, and presentations.
• Ability to work with senior leaders, cross-functional stakeholders, and external partners in a fast-moving environment.
• Knowledge of communication strategy, change management principles, and brand or enterprise messaging standards.
• Experience with planning processes, budget tracking, and coordinating communication deliverables across multiple workstreams.
• Understanding of compliance- or policy-sensitive communications and the importance of accuracy in customer and employee messaging.
• Technical writing experience and exposure to IT transformation initiatives are preferred.

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