Manager, Mandiant Crisis Communications

Manager, Mandiant Crisis Communications corporate_fare Google place Virginia, USA ; United States laptop_windows Remote eligible bar_chart Advanced Advanced Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. info_outline X The application window will be open until at least June 2nd, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Note:

Google's hybrid workplace includes remote roles. By applying to this position you will have an opportunity to your preferred working location from the following: Remote locations: Virginia, USA; United States.

Minimum qualifications:

Bachelor's degree in Public Relations, Media Relations, or Communications, or equivalent practical experience. 8 years of experience in public relations, media relations, or communications. 3 years of experience with cyber crisis situations and crisis communications in cybersecurity or technology. 3 years of experience with crisis management, and responding to cybersecurity or technology events.

Preferred qualifications:

Experience in leading accounts as a primary counselor, providing strategic communications advice to organization executives and clients. Expertly set and manage expectations with both internal team members and external stakeholders. Pivot agilely to prioritize tasks in fast-paced, changing environments as a creative, self-driven team player. Guide clients through complex crises with empathy, urgency, and a calm disposition during high-impact events. Communicate effectively with technical and non-technical audiences using strong written and verbal presentation skills. About the job The Manager, Mandiant Crisis Communications role provides comprehensive crisis management and communications services for Mandiant clients worldwide. The primary focus is delivering reactive crisis communications support to Mandiant clients navigating cybersecurity incidents, working closely with Mandiant Incident Response teams and clients to align business risk, investigative progress, and communications best practices. This includes leading all internal and external incident response communications and helping clients' leadership evaluate the business risk of communications decisions as incidents unfold. Beyond reactive support, the role involves proactively guiding clients in developing cyber crisis communications plans and playbooks, developing and executing tabletop exercises, and delivering specialized communications training both remotely and onsite. In this role, you will also participate in identifying and developing new service offerings as the threat landscape evolves and client needs change, and representing the crisis communications practice in new business and marketing opportunities. Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone. Responsibilities Provide reactive crisis management and communications support for clients during active cybersecurity incidents, collaborate with technical teams to evaluate evolving business risks. Lead all incident response communications activities across internal and external stakeholders while delivering strategic counsel to executive organization leadership. Facilitate workshops to develop customized cyber crisis communications plans and playbooks leveraging best practices and lessons learned from live incidents. Design and execute tabletop exercises and training sessions to evaluate and strengthen crisis management response capabilities for communications and incident response teams. Identify new service opportunities, support business development, and produce thought leadership on emerging trends and issues within the crisis communications landscape.