Pacific Palisades Homeowner Support Liaison

Pacific Palisades Homeowner Support Liaison The Foothill Catalog Foundation Malibu, CA Job Details Part-time $27 - $30 an hour 10 hours ago Qualifications Spanish Google Workspace Customer service English Microsoft Office Administrative experience Bachelor's degree Case management monday.com Full Job Description Job Summary The Foothill Catalog Foundation is seeking a Homeowner Support Liaison to work closely with the Homeowner Engagement team in supporting individuals and families rebuilding after the recent Los Angeles Wildfires in the Pacific Palisades and Malibu. This role plays a key part in helping Palisades Fire survivors navigate the Foothill Catalog process with clarity, empathy, and consistent administrative support. The Homeowner Support Liaison provides day-to-day administrative and coordination support across the homeowner journey, from initial inquiry and outreach through plan selection, licensing, and construction coordination, with a primary focus on Palisades homeowner communication and consultations. The role involves regular communication with homeowners, maintaining accurate records, and helping ensure that homeowners understand their options and next steps as they move through the rebuilding process. This position is well-suited for someone who enjoys administrative work with a strong people-facing and mission-driven focus, and who is comfortable balancing detailed record keeping with supportive, service-oriented engagement. Qualifications Familiarity with the Pacific Palisades/Malibu community Strong organizational and administrative skills with attention to detail Clear and empathetic communication skills, written and verbal Comfort working directly with individuals and families in sensitive or high stress situations Ability to manage multiple tasks and follow established processes Interest in community-focused or nonprofit work; experience in housing, recovery services, or client support is a plus Bilingual Spanish-English proficiency is a plus Basic proficiency in Google or Microsoft Workspace (Docs, Sheets, Gmail); experience with CRM tools or intake systems a plus Education & Experience Bachelor's Degree or higher preferred Relevant experience in outreach, case management, housing assistance, customer service, or a related role is recommended Community-based or nonprofit experience preferred Familiarity with residential architecture or permitting processes is a plus, but not required Responsibilities Conduct individual homeowner consultations directly, while supporting the Director of Homeowner Engagement in managing consultation follow-up and coordination. Serve as a point of contact for homeowners, responding to questions and providing clear guidance on process steps Assist homeowners in understanding Foothill Catalog designs, builder pathways, and plan licensing Track homeowner progress and maintain accurate records across internal systems Coordinate scheduling, documentation, and internal handoffs across the Foothill Catalog team Provide general administrative support related to homeowner services and engagement activities Attend community events, workshops, or tabling opportunities to represent The Foothill Catalog and connect with prospective homeowners, primarily in the Pacific Palisades and Malibu Supervisory Responsibilities While this role does not involve supervisory responsibilities, the Homeowner Support Liaison role works collaboratively across departments from Design to Build, and represents the organization in its most public-facing homeowner engagements, reporting directly to the Homeowner Engagement Director.

Pay:

$27.00 - $30.00 per hour

Work Location:

Hybrid remote in Malibu, CA 90264