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Remote - Manager, D365 Q20
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Insight Global
Remote
Full-Time
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Job Description
Job Description We are seeking a Senior IT Manager to lead our Quote‑to‑Order Entry application, which serves as the front‑end to our new next‑generation ERP platform. This role owns the functional and delivery leadership of Order entry capabilities built on Microsoft Dynamics 365, ensuring scalable, compliant, and efficient end‑to‑end business processes from Quote creation through Order submission and downstream processing. This is a hands‑on Manager role requiring deep understanding of Microsoft Dynamics 365 out‑of‑the‑box (OOB) capabilities, strong Quote‑to‑Order functional expertise, and the ability to partner closely with business stakeholders, product owners, integrations, and ERP teams. Key Responsibilities Quote‑to‑Order Ownership Own the Quote‑Order Entry application as a core enterprise system Provide functional expertise for end‑to‑end Quote‑to‑Order / Quote‑to‑Cash (Q2O/Q2C) processes Ensure seamless integration through Order Management, Pricing, Contracts, Billing, and ERP downstream systems Microsoft Dynamics 365 Platform Lead solution design leveraging Microsoft Dynamics 365 OOB capabilities with minimal customization Implement custom functionality in Microsoft CRM including Plugins, Workflows, API Integrations, and Dataverse Extend application capability through creation of new entities, forms, work flows and reports Drive best practices for configuration vs. customization decisions Partner with architects to ensure scalable and upgrade‑safe solutions within Dynamics 365 Program & Delivery Management Manage roadmaps, releases, and delivery plans for Order Entry capabilities Lead internal teams and system integrators across design, build, testing, and deployment Ensure delivery alignment with overall ERP program milestones and dependencies Business Partnership & Functional Excellence Act as the primary IT partner for Sales, Pricing, Operations, Finance, and Order Management teams Translate business requirements into clear functional and technical solutions Facilitate process harmonization and simplification across regions and business units Governance, Quality & Operational Excellence Establish governance for Order-entry configuration, pricing rules, approvals, and order validation Ensure solutions meet SOX, audit, compliance, and security standards Oversee application support, incident management, and continuous improvement post‑go‑live Integration & E2E Process Enablement Collaborate with integration teams on API and event‑driven flows between Quote-Order entry, pricing, tax, and fulfillment systems Ensure accurate and timely data flow for quotes, orders, pricing, and customer data across the enterprise Champion continuous improvement, automation, and operational efficiency within the OMS platform We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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