Communications Manager

Communications Manager
At SolarWinds, we're a peoplefirstpany. Our purpose is to enrich the lives of the people we serve—including our employees, customers, holders, partners, andmunities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fastpaced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can aplish more as a team and create lasting growth for themselves and others. We hire based on attitude,petency, andmitment. Solarians are ready to advance our worldclass solutions in a fastpaced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you'vee to the right place. Join SolarWinds and grow with us
Position Overview
We are seeking a techsavvymunications leader who doesn't just manage press—they build. You will support our headquartersmunications engine, blending traditional PR with nextgen AI workflows to scale our reach, sentiment analysis, and efficiency. This critical role balances % Communications StrategyExecution (Media Relations, Social Media, PR) with % Comms Operations (Building AI agents, automating listening and reporting, optimizing workflows). The primary goal is to replace manual administrative tasks with intelligent automation, freeing up time for highvalue strategic counsel and proactive media engagement.
Key Responsibilities
Communications Strategy & Execution
Develop and execute the integrated PR strategy to drive brand awareness and perception.
Own daytoday media relations, including managing agency relationships, drafting press releases, developing spokesperson Q&As, and handling reactivecrisismunications.
Support earned media strategy and execution across key channels, ensuring alignment with global brand voice.
Serve as the "Quality Control Lead" for all outboundmunications, ensuring AIassisted drafts and final materials meet our strict brand voice and accuracy standards.
AI & Automation Infrastructure
Build AI Workflows Design and maintain lowcodenocode workflows (using tools like nn, Zapier, or Make) to automate media monitoring, social listening, reporting, and firstdraft generation of routinemunications.
Prompt Engineering Develop and refine a library of prompts for LLMs (Gemini, Copilot, or similar tools) to accelerate drafting, repurposing content for different channels (e.g., from press release to social thread), and tailoring personabased messaging.
Operationalize Tech Stack Create an efficient pipeline that connects our media monitoring (Meltwater), social management (Sprout Social), project management (Asana), and knowledge base (Glean), significantly reducing manual admin work and improving reporting accuracy.
Experience
years in BB SaaS CommunicationsPR.
Proficiency in automated workflows, RAG, and Marketing AI tools
Comfortable working in a fastpaced environment w tools and models change rapidly.
Skills
Core Comms Skills
Expertise in PR and media relations for the enterprise softwareIT infrastructure market.
Maintaining media relationships and influencer engagement
Exceptional writing and editing skills; ability to humanize AI drafts and provide strategic counsel on messaging.
AI & Ops Skills
Workflow Automation Experience using nn, Zapier, or Make to connect APIs and move data between apps.
AI Tools Handson experience with LLMs (Claude, Gemini, Copilot) and other generative tools for asset creation and analysis.
Comms Stack Proficiency Experience with key tools like Meltwater, Sprout Social, Asana, and internal knowledge systems like Glean.
Education
Bachelor's degree in Marketing, Communications, Journalism, or a related field.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds