Community Engagement Specialist

Community Engagement Specialist All My Sons Moving & Storage - 3.4 Carrollton, TX Job Details Full-time $18 - $22 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Written communication Customer communication Microsoft Excel Social media management Customer service Spreadsheets Content writing Digital brand management Customer service through social media Phone etiquette Community relationship building Social media brand management Full Job Description All My Sons Moving & Storage is one of the largest family-owned moving companies in the U.S. We move thousands of families every year and need someone sharp to manage and protect our reputation online. High-visibility role with real growth potential

Your Key Responsibilities:

You'll be the voice of All My Sons across Google, Facebook, Yelp, and the BBB — responding to reviews, routing concerns to the right teams, and turning feedback into a better customer experience. Monitor & respond to reviews and messages across Google, Facebook, Yelp & BBB De-escalate concerns and route issues to appropriate departments Encourage user-generated content and community interaction Track KPIs and generate data-driven engagement reports Collaborate with marketing to align social efforts with brand strategy Enforce community guidelines for a respectful online environment Your a fit : Have experience responding to online reviews or managing social media Handle negative feedback with composure and professionalism Write clearly, quickly, and on-brand across platforms Are proficient in Excel and familiar with major social platforms Thrive in fast-paced, high-volume environments Communicate proactively and collaborate well with internal teams

Requirements:

1-2 years social media or community management experience l Strong written communication skills l Proficiency in Microsoft Excel l Social media management tool experience a plus l Must provide 2 valid forms of ID (I-9)

Schedule:

Monday- Friday= 40 hours a week (onsite)

Location:

Carrollton, Texas Pay:

$18-22, depending on experience

Benefits:

Medical, Dental, and Vision 401(K) retirement PTO- start with 10days year one, grows yearly We are an equal opportunity employer and you must be willing to provide drug screen and background.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Carrollton, TX 75007 (Preferred)

Work Location:

In person