ServiceNow Solution Design Lead

RGP is seeking a highly senior ServiceNow Strategic Portfolio Management (SPM) Design Lead to support one of our healthcare clients as they evolve and mature their use of ServiceNow SPM. This role will play a critical part in helping the client envision SPM as a central source of truth for portfolio, demand, and resource management, while laying the foundation for long-term optimization and scale. This is an advisory and hands-on leadership role for a seasoned SPM expert who has seen real-world implementations, including roadblocks, and can apply those lessons learned to define a pragmatic yet ambitious roadmap. You will partner with client leadership to assess current-state maturity, challenge assumptions, and design what "what's next" looks like across phase two and phase three of their SPM journey. + Serve as the SPM design authority for a healthcare client early in its SPM maturity curve + Define and articulate a clear vision for ServiceNow SPM, aligned to enterprise strategy and healthcare operating realities + Assess current SPM capabilities already in place, including intake processes, training, resource capacity, and resource planning + Design and document future-state use cases, expanding SPM beyond foundational functionality + Develop a phased roadmap, combining near-term execution ("brass tacks") with longer-term strategic evolution + Lead ideation sessions and ask insightful questions to uncover gaps, constraints, and opportunities + Apply experience from past

SPM/ITBM

implementations to proactively mitigate risks and anticipate challenges + Define and evolve KPIs and performance metrics, including guidance on how measurements should mature over time + Advise on SPM plugins, features, and integrations, identifying opportunities to expand value + Partner with RGP and client stakeholders to ensure alignment between strategy, functional needs, and execution + Provide coaching and enablement to client teams to support adoption, confidence, and sustainability + Deep expertise in ServiceNow Strategic Portfolio Management (SPM), including understanding of its evolution from ITBM (pre-2022) + Hands-on experience leading or heavily influencing at least one

SPM/ITBM

implementation, including navigating challenges and course-correcting + Strong strategic thinking paired with functional and execution-level depth + Proven ability to design enterprise SPM vision, roadmaps, and phased delivery strategies + Senior-level program and portfolio execution experience; PMP certification strongly preferred + Comfort working in early-stage or evolving SPM environments + Ability to connect how SPM capabilities fit together at a high level and how they should mature over time + Experience in defining and operationalizing portfolio KPIs and governance models + Excellent stakeholder engagement, facilitation, and communication skills + A consultative, coaching-oriented mindset suitable for client-facing healthcare environments + An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart. + Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors. + Total Rewards include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off and Paid Sick Time (in geographies where legally required). At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration. Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It's time to rethink how work gets done. Dare to Work Differently® with

RGP. RGP

is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.