Telecommunications Officer - 911 Dispatcher

JOB NEXT TEST DATE IS JUNE

12, 2026The City of Missouri City, known as the "Show Me City," offers this full-time professional opportunity within its Police Department. This role is responsible for supporting public safety and first responders by operating within a high-volume, 24-hour dispatch center. The position handles both emergency and non-emergency call-taking and dispatching for police and fire personnel, working under the supervision of a Telecommunications Supervisor.

EXAMPLE OF DUTIES

Continued employment is contingent upon successful completion of the required training program and attainment of all necessary certificationsMust possess an excellent attitude and the ability to remain positive and professional when under stress, working shift work and/or processing repeat negative and/or traumatic incidentsProvides an initial contact point for the public and first responders, to ensure efficient communication of information in emergency and non-emergency situations.

Collecting and disseminating essential information from callers to first responders; determine nature of emergency; dispatches appropriate personnel; assist callers according to Departmental policies and procedures.

Must simultaneously take calls, radio dispatch, prioritize calls for service, manage incidents, units and resources, and log incident details in the computer-aided dispatch software during regular and high-volume periods. Demonstrates a high level of proficiency in the hearing, comprehending, and documenting of call-taking and radio trafficWorks in a primarily computerized environment requiring the ability to monitor security cameras, alarm systems, utilize records management systems, computer aided dispatch software, TCIC/NCIC database, windows, Microsoft Office, multiple other software programs and internet-based programs. Assists with a variety of departmental support functions during critical incidents. Remains stationed in the primary dispatch center, or other designated facility for 24 hours a day over the course of multiple days to resolve critical incidents including, but not limited to hurricanes.

Activates emergency alert systems in response to inclement weather, chemical releases, active threats and other major emergencies. May be responsible for initiating an emergency alert system notification without prompting of a supervisor/manager. Ability to research information as requested or directed; provide information to the public and other departments; and process various documents;Develops and maintains familiarity with the City's geography;

SUPPLEMENTAL INFORMATION

The Department of Human Resources & Organizational Development may consider an equivalent combination of education, training and/or experience.