Job Description
Position Summary Under the general direction of the Police Chief, is responsible for managing, supervising, and directing the activities of the telecommunications division. Oversees all staff, systems, applications, and computers within the center.
Job Responsibilities Essential Functions:
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following: Oversees the 24-hour Live Oak Emergency Communications Center; manages assigned staff and functions. Recommends new hires, terminations, and disciplinary actions. Sets goals and objectives for team members; Prepares, modifies, and oversees shift schedules; assigns work and delegates responsibilities; monitors progress; oversees and conducts quality assurance program by reviewing telecommunication entries and listening to call recordings to ensure information meets Department of Public Service standards; hires, trains, coaches, appraises, and rewards assigned staff; oversees staff development and engagement activities; and responds appropriately to employee complaints and issues. Oversees and participates in the development and administration of the annual budget; prepares funding proposals; participates in the forecast of funds needed for staffing, equipment, materials, and supplies. Formulates and reviews policies and procedures, in consultation and assistance with the Chief of Police that govern the activities and specific tasks within the Emergency Communications Center. Serves as Terminal Agency Coordinator (TAC); inspects, tests, and maintains all technology required to perform daily tasks; notifies appropriate supervisors and vendors of system issues; orders supplies and makes purchases; manages the Communications budget; prepares reports and reconciles purchases. Maintains knowledge and understanding of best practices, trends, laws, and issues affecting public safety communication; attends training and accreditation to maintain all required certifications and licensing; monitors the certifications of EOC staff and schedules trainings as needed; attends and participates in various meetings. Performs other duties as required or assigned. Qualifications:
Job Requirements :
Knowledge of:
Supervisory methods and techniques. Local street names, businesses, landmarks, and geography. Texas Law Enforcement Telecommunication System (TLETS) and National Law Enforcement Telecommunication System (NLETS) rules and regulations governing operation of teletype transmitting and receiving. CJIS rules and regulations. Pertinent Federal, State, and local laws, codes, and safety regulations. CAD/RMS systems for Police and Fire. Customer service principles, practices, and etiquette. Record keeping, report preparation, filing methods, and records. General office policies and procedures; computers and general office equipment. Skill in : Effectively directing, training, developing, and motivating assigned staff. Analyzing situations; adapting a quick, effective, and reasonable course of action; and maintaining composure in stressful situations. Organizing, assigning, monitoring, and evaluating the work of others. Solving problems and prioritizing tasks rapidly. Setting priorities to meet deadlines. Preparing accurate reports and statements. Establishing and maintaining strong working relationships. Effectively communicating both orally and in writing. Making presentations to groups and organizations. Maintaining accurate records. Operating multiline phone system, radio and electronic data communications systems, computers, and related software. Education and Experience:
High school diploma or GED equivalent and three (3) years of increasingly responsible experience as a public safety dispatcher; OR an equivalent combination of education, training, and experience. Licenses, Certifications, and Equipment:
Must possess an Advanced Telecommunications certification.
Must possess TCIC/TLETS
Full access Certification.
Must possess CPR and TCPR certified.
Must possess CJIS Level 3 Certification.
Must possess NENA Center Manager Certification.
Must have successfully completed Federal Emergency Management Agency (FEMA) ICS 300 and 400, or ability to complete within six (6) months of hire.
Valid state driver s license. Work is performed in a high-volume call center. Operates multiline phone systems, radios, standard office equipment such as personal computer and related software, fax machine, and copy machine. Starting Salary:
$63,738 - $68,640 annually (depending on qualifications) - Step increase after successful six-month probation. Benefits:
Education Assistance, Annual Step Increases, Paid Vacation, Sick Leave, (12) Holidays, (1) Floating Holiday and Longevity Day, Health, Dental (DHMO Plan) and Basic Life, LTD & AD&D paid at 100% for employee along with 45% dependent coverage. Voluntary plans Vision, Additional Life/AD&D, STD and FSA. Retirement Plan - Texas Municipal Retirement System (TMRS) The City matches two to one. An employee becomes vested with the City at five years unless eligible for prior year service credit. Closing Date:
Open until filled www.liveoaktx.net/departments/human-resources/careers The City of Live Oak is an equal-opportunity employer.
