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Job Description
#139817
Digital Communications & Experience Specialist Filing Deadline:
Mon 6/29/2026 UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply. This is a UC San Diego Department-Only Internal Recruitment open to UC San Diego
HUMAN RESOURCES DEPT
Employees Only UCSD Layoff from
Career Appointment :
Apply by 6/25/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Reassignment Applicants :
Eligible Reassignment clients should contact their Disability Counselor for assistance.
DESCRIPTION
The Digital Communications & Experience Specialist is a senior-level professional responsible for the end-to-end strategy, design, and technical production of digital content and user experiences. This role is a critical driver of the organization's transformation efforts, focusing on the seamless adoption of enterprise systems, digital tools, and evolving ways of working. While the role operates within a technical landscape, communications and user-experience expertise are paramount over pure technical knowledge. The Specialist must independently analyze complex organizational issues and determine creative digital solutions that align with business goals. This role serves as the primary content strategist for HR's digital communications ecosystem, ensuring employees can easily access, navigate, and act on HR information and resources. By prioritizing user-centric approaches, the Specialist will build and maintain digital environments that serve as the primary access points for the organization. An objective of this role is to reduce "change fatigue" by translating organizational shifts into intuitive digital journeys. The Specialist will produce high-quality multimedia assets-including audio, video, and instructional digital media-designed to make adoption so frictionless that users willingly migrate to new systems and practices. This role provides specialized, continuous support and communication for system transactors acting as a bridge between technical system updates and the people who execute them, while ensuring that those in high-impact administrative roles are equipped with the information and digital resources needed for accuracy and efficiency. The Specialist will serve as a change agent by translating complex business processes into simplified digital workflows. This includes leading the digital enablement for "Way We Work" initiatives and optimizing the use of collaborative project management applications and shared communication platforms to ensure technology is a bridge, rather than a barrier, to productivity.
QUALIFICATIONS
Thorough knowledge of the fundamentals of design and user experience, including skill to design in an appealing, lively and relevant way. Thorough understanding of technical language and requirements of the assigned work. Thorough knowledge of content management systems and / or relevant web applications used for web production and organization-specific computer application programs. Thorough skills to create clear, easy-to-navigate, informative, accurate, well-designed, and functional web sites that provide web content consistent with the organization's message and in keeping with management directives and client objectives. Thorough understanding of organization's processes, procedures, and applicable rules and regulations for web communications. Thorough technical skills in computer applications for web production, image handling, publishing and design, illustration, presentation preparation, animation, web interaction, and / or other state-of-the-art web communication capabilities. Thorough interpersonal communication skills. Thorough skills to develop and implement original ideas and correctly identify and effectively solve problems. Demonstrated competency with and commitment to fostering fairness, respect, and inclusion in alignment with thePrinciples of Community. Knowledge of organizational change management theories and the ability to apply them to digital adoption strategies. Strong project management and organizational skills, with ability to manage multiple initiatives in a fast-paced environment. Ability to use data and feedback to inform continuous improvement of the user experience (UX) and design "frictionless" digital journeys.
SPECIAL CONDITIONS
Job offer is contingent upon satisfactory clearance based on Background Check results. This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.
Pay Transparency Act Annual Full Pay Range:
$79,200 - $143,400 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent:
$37.93 - $68.68 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Misconduct Disclosure Requirement:
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace
