Communications Specialist (911 Telecommunications)

Communications Specialist (911 Telecommunications) Salary $51,355.20 - $82,160.00 Annually Location

FL 33444, FL

Job Type Full-time Job Number 02834 Department Police Department Opening Date 04/13/2026 Closing Date 4/27/2026 4:00 PM Eastern Description Benefits Questions Job Description Veterans' Preference Applies EEO Statement The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services Non-Smoking The City of Delray Beach is a Non-Tobacco Workplace . The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of "tobacco or nicotine products" includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e-cigarettes and nicotine patches or gum. This is specialized and responsible work in the operation of a sophisticated communications and information retrieval system in the Police Department during an assigned shift. This work involves answering multiple emergency and non-emergency telephone lines and communicating effectively with callers and with Police, Fire, or EMS personnel to provide the proper service accurately and promptly. Work is performed under the general supervision of a shift supervisor Essential Job Duties The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Ability to work all assigned shifts, which includes nights, weekends, and holidays, and to work mandatory overtime as needed. Answers all incoming 911 and non-emergency calls for the City of Delray Beach, Town of Gulf Stream, and Town of Highland Beach. Maintains conversation with callers, obtaining or verifying pertinent information, giving emergency pre-arrival instructions, and interacting with highly emotional people who may be facing a crisis. Provides callers with necessary assistance, including transferring calls to other departments and referring callers to proper agencies. Usage of a Computer Aided Dispatch (CAD) system for law enforcement response and documentation. Dispatches law enforcement personnel to calls for assistance by operating a sophisticated radio communications system. Receives and transmits messages by radio and maintains radio logs. Monitors

NCIC/FCIC

terminals; querying, entering, and removing persons/property from the database; transmitting messages over a nationwide system. Handles and disseminates sensitive and confidential materials through computer network terminals. Fosters positive employee relations and employee morale on a City-wide basis. Minimum Qualifications Must possess a high school diploma or an acceptable equivalency diploma. At least one (1) year of general office experience. Experience in the use of two-way communication systems preferred. Must be able to pass a polygraph examination. Must be able to obtain a

FCIC/NCIC

Certification. Punctuality and regular attendance are essential functions of this position, as well as working mandatory shift hours, including days, nights, holidays, and weekends, unscheduled overtime to cover shifts and for emergency-preparedness situations. The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional image in accordance with the organization's mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged in any activity with the public; operate and care for equipment to manufacturer's specifications and/or within the specified parameters; demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues. A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.

Supplemental Information Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with both hands and arms. The employee is occasionally required to walk and stand. The employee must occasionally lift and/or move up to 15 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Works inside and occasionally outside. Occasionally works under stressful conditions.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The job description does not constitute an employment agreement with the employer, and requirements of the job change. Full-time employees of the City of Delray Beach are provided with a comprehensive benefits package that includes paid holidays, sick leave, vacation, health insurance, life insurance, long-term disability insurance, a defined pension plan, and much more. Benefit coverage varies by employee group. For a more detailed overview please Click here 01 The City will not consider applicants who have used tobacco products for a period of at least three months prior to application for employment. The definition of "tobacco products" shall include, but is not limited to, cigarettes, e-cigarettes, cigars, chewing tobacco, pipes and snuff. Have you used any tobacco products for a period of at least three months prior to your application for employment? Yes No 02 Do you possess a valid Florida Driver's License with a good driving record? If you possess a Driver License from another state please acknowledge you must obtain a Florida one within 30 days of the hire date. Yes, I have a Florida driver license with a good driving record I have it from another state but I acknowledge I must obtain a Florida one within 30 days of the hire date. I don't have a Driver License from any state. 03 Please indicate your highest level of education: You must attach a copy of your diploma or certificate in order to be considered otherwise it will be rejected None High School Diploma or G.E.D Associate's Degree Bachelor's Degree Master's Degree Doctorate Degree Masters Public Administration 04 How many years of general office experience do you have: None Less than one year One year Two years Three years Four years Five years Six years or more 05 You must demonstrate proficiency in typing and basic computer operations within the first three months of training. I acknowledge 06 Are you willing to work 12 hour shifts that include nights, weekends and holidays? Yes No 07 Do you currently possess a 911 Public Safety Telecommunicator Certification from the Florida Department of Health? Yes No 08 Are you currently enrolled in a 911 Public Safety Telecommunicator Academy? Yes No 09 STEPS

IN THE APPLICATION PROCESS

• Oral Board panel interview
• Polygraph examination administered by a detective
• Psychological examination
• Background investigation (to include arrest records, credit history, neighborhood canvass and reference checks)
• Physical Examination I acknowledge 10 Are you claiming Veteran's preference in employment?

If so, you must scan and attach a copy of your DD-214 to this application and you must fill the veteran's form from the link in question # 23 from your application. Otherwise, your claim will not be considered. Please note that only DD-214 with

HONORABLE

discharge qualify to claim veteran's preference. Yes No Required Question Employer City of Delray Beach Address 100 NW 1st Avenue Delray Beach, Florida, 33444 Phone 561-243-7125 Website https://www.delraybeachfl.gov/home